Global Remote Customer Success Team Lead

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Success - Team Manager to enhance customer engagement and drive revenue retention. The ideal candidate will have a strong background in Customer Success, analytical skills, and a hands-on approach to team management. You will mentor CSMs, analyze performance metrics and collaborate with cross-functional teams. This globally remote role offers a competitive salary, performance-driven annual bonuses, and a supportive work culture focused on excellence in open source technology.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Excellent academic results at school and university.
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries.
• Experience growing and developing a CSM team.

Responsabilidades

• Prepare communication plans and review key performance indicators.
• Resolve escalated customer issues requiring expertise.
• Guide and support team members in complex customer situations.
• Ensure alignment with other departments on customer needs.
• Create and document content with attention to detail.

Conocimientos

Customer Success

Analytical skills

Mentoring

Problem-solving

Cross-team collaboration

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading technology firm is seeking a Customer Success - Team Manager to enhance customer engagement and drive revenue retention. The ideal candidate will have a strong background in Customer Success, analytical skills, and a hands-on approach to team management. You will mentor CSMs, analyze performance metrics and collaborate with cross-functional teams. This globally remote role offers a competitive salary, performance-driven annual bonuses, and a supportive work culture focused on excellence in open source technology.