Global IT Change Manager | ServiceNow & CAB (Hybrid)

AXA Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A premier insurance company is seeking an IT Change Management Specialist in Mexico City. This role will involve coordinating change processes, providing expertise in ServiceNow, and ensuring adherence to change management policies. Candidates should have a minimum of 3 years experience in change management and IT operations, alongside strong analytical and communication skills. The position supports a culture of inclusivity and values innovative problem solvers. Join us to help manage transitions effectively while promoting a diverse work environment.

Servicios

Diversity and Inclusion initiatives

Commitment to equal opportunities

Formación

• Minimum 3 years experience in change management coordination.
• Experience in a global organization with complex structure.
• Willingness to obtain ITIL certification as part of development.

Responsabilidades

• Ensure changes follow agreed processes and procedures.
• Administer change records in AXA's ServiceNow instance.
• Host relevant change management meetings.
• Provide expertise for stakeholders on change management.

Conocimientos

Change management experience

IT Operations knowledge

Strong analytical skills

Communication skills

Problem-solving skills

ServiceNow operational knowledge

Educación

ITIL certification

Herramientas

ServiceNow

Descripción del empleo

A premier insurance company is seeking an IT Change Management Specialist in Mexico City. This role will involve coordinating change processes, providing expertise in ServiceNow, and ensuring adherence to change management policies. Candidates should have a minimum of 3 years experience in change management and IT operations, alongside strong analytical and communication skills. The position supports a culture of inclusivity and values innovative problem solvers. Join us to help manage transitions effectively while promoting a diverse work environment.