Global Crisis Communications Lead

NTT DATA; Región Centro; Presencial; MXN 1,284,000 - 1,652,000; Jornada completa

Descripción de la vacante

A global technology services company seeks a TEC4 Communications Lead for their team in Mexico. This role involves overseeing communication during crisis events, collaborating with global teams, and ensuring effective incident management. The ideal candidate will have at least 5 years of experience in crisis management, strong communication skills, and familiarity with ITSM tools. This is a 24x7 position requiring both independent and collaborative work.

Formación

• Minimum of 5 years of working experience within major incident and/or crisis management teams preferably in a communication lead role.
• Experience in being part of a 24x7 team.

Responsabilidades

• Ensure all TEC4 processes and templates are well documented.
• Maintain seamless communication coordination across time zones.
• Build and maintain relationships with TEC4’s key stakeholders.
• Serve as the authoritative channel for Engineering communications during crisis events.
• Assist in creating retrospective reports related to crisis events.

Conocimientos

Verbal and Written Communication

Crisis Communication

Stakeholder Liaison

Message Interpretation and Cohesion

Communication Planning

Multi-channel Communication

Herramientas

ServiceNow

Descripción del empleo

A global technology services company seeks a TEC4 Communications Lead for their team in Mexico. This role involves overseeing communication during crisis events, collaborating with global teams, and ensuring effective incident management. The ideal candidate will have at least 5 years of experience in crisis management, strong communication skills, and familiarity with ITSM tools. This is a 24x7 position requiring both independent and collaborative work.