General Manager

Fairmont Hotels & Resorts; Xico; Presencial; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A leading hotel chain is seeking a General Manager for its new Mama Shelter location in Mexico. This role requires seasoned leadership of a large team, ensuring exceptional guest experiences while managing profitability. Ideal candidates will possess strong hotel operations background, particularly in Food & Beverage, and thrive in a dynamic environment. The position emphasizes relationship-building and a hands-on approach, requiring flexibility to meet business needs.

Formación

• Experience managing a team of at least 100 people.
• Solid experience in hotel operations, preferably in Food & Beverage.
• Strong business development mindset.

Responsabilidades

• Lead and manage a team of ~100 people to deliver exceptional guest experiences.
• Maintain high standards across all service areas.
• Drive profitability through revenue generation and cost control.

Conocimientos

Team leadership

Business development

Adaptability in high-traffic environments

Communication

Descripción del empleo

Overview

Would YOU like to be a part of the opening team of our Mama Shelter Mexico City?

As General Manager, you are the inspiration for your team to create a positive and stimulating environment focused on teamwork.

You lead a team of about one hundred people whose mission is to provide customers with an exceptional Mama experience through a welcoming, quirky and friendly atmosphere that you create.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well.

Mama must be in good hands with you. You will maintain high standards in our rooms / ateliers and standards in food, services, health and safety, and you will ensure the profitability of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses.

You manage and forecast budgets, as well as financial plans.

You collaborate with headquarters, especially on reporting results, as well as e-marketing and media campaigns.

Responsibilities

• Lead and manage a team of ~100 people to deliver an exceptional guest experience aligned with Mama Shelter standards.
• Maintain high standards across rooms, ateliers, food & beverage, services, health and safety.
• Drive profitability through revenue generation and cost control; analyze sales figures and manage budgets and financial plans.
• Collaborate with headquarters on reporting results and support e-marketing and media campaigns.
• Develop relationships with customers and local businesses to extend the Mama experience beyond the property.

Qualifications

• Ability to adapt to challenges and stay calm in a high-traffic, quirky environment.
• Experience managing a team of at least 100 people.
• Ability to identify talent and help them grow; comfortable taking a leadership seat when needed.
• Flexible schedule with hours determined by business needs.
• Hands‑on leader who is at the heart of action with the team, not always at a desk.
• Strong business development mindset and experience as a manager.
• Solid experience in hotel operations, and preferably in Food & Beverage (F&B).
• Hands‑on, team‑focused approach with a desire to grow the Mama Shelter group.

Extras

• Willing to roll up sleeves and support the team as needed.
• Invest in developing talents to support the growth of Mama Shelter.
• Values team success and client relationships as primary drivers of results.

Additional Information

We are sure you know the tune.

First verse : We arrange a preliminary phone interview with our Talent Team if your application advances to our rhythm.

Chorus : After successful phone interviews, we will meet you at Mama or in our offices.

Be strong!

Final verse : Mama will communicate the outcome to you regardless of the result.