Field Service Engineer

Bruker; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading manufacturer of analytical measurement systems in Veracruz is seeking a Field Service Engineer. The role involves installing and maintaining FT-IR and Raman systems, providing customer training, and ensuring optimal functionality of the products. Candidates should have a tertiary qualification in a relevant field, at least 2 years of experience in technical service, and upper intermediate English skills. This position requires excellent communication skills and a strong customer focus.

Formación

• Minimum 2 years' experience with diagnosing and repairing analytical instruments.
• Upper intermediate level English (B2) is required.
• Expertise in FT-IR spectroscopy and NIR-Raman technology is advantageous.

Responsabilidades

• Install and ensure functionality of FT-IR / FT-NIR / Raman systems.
• Maintain communication with customers for service satisfaction.
• Document field trips and services offered.

Conocimientos

Technical skills in analytical instrumentation

Excellent customer focus

Verbal and written communication

Organizational skills

Educación

Tertiary qualification in electrical/electronic engineering, chemistry, or physics

Descripción del empleo

Overview :

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences.

For more than 60 years Bruker has followed a single idea - to deliver the best technological solution for every analytical task.

Today, more than 9,700 employees at over 90 locations worldwide are working toward this challenge.

Bruker Optics is seeking a Field Service Engineer to provide expert hands‑on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Optics products.

Responsibilities :

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer's site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer's location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.

Qualifications :

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years' work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand :
• English skills are required, min. upper intermediate level (B2)
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Expertise in FT-IR spectroscopy, NIR‑Raman technology, Remote Sensing, Microscopy, and laboratory organization is advantageous