Enterprise Operations Engineer II

Mastercard; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global financial services company is seeking a skilled support technician to provide 24/7 technical operations support. You will oversee the infrastructure, manage incidents, and conduct data analysis to enhance performance. The ideal candidate has an Associate's Degree and strong communication and problem-solving skills. This role is located in Mexico City.

Formación

• Broad knowledge of routing, switching, tunneling, and MPLS.
• Demonstrates ability in UNIX, Mainframe, Production Control, or Network.
• Basic UNIX scripting and tool monitoring experience required.

Responsabilidades

• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques for managed Incidents.
• Monitor performance of traffic, systems, and central site processing.

Conocimientos

Routing

Switching

Tunneling

Multiprotocol Label Switching (MPLS)

UNIX scripting

JCL

Effective communication

Problem-solving

Organization

Interpersonal skills

Educación

Associate's Degree or equivalent work experience

Descripción del empleo

Overview

Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.

Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.

Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.

Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.

Role

• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system.
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about You

• Associate’s Degree or equivalent work experience
• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
• Demonstrates the ability to function in one of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.