Elite Merchant Onboarding Specialist

DoorDash Mexico; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major food delivery platform is looking for a Premium Account Specialist in Mexico City. This role involves partnering with top merchants to ensure a seamless onboarding experience. The ideal candidate has 2 years of experience in customer support or account management and excels in problem-solving and relationship building. Candidates should be proficient in Salesforce and Excel. Join a growing team focused on empowering local economies, and enjoy comprehensive benefits in an inclusive work environment.

Servicios

Comprehensive benefits

Formación

• Minimum 2 years of experience in account management or customer support.
• Previous industry experience is preferred.
• Strong proficiency in Excel and ability to perform complex functions.

Responsabilidades

• Anticipate issues and strategize on solutions for merchants.
• Serve as the primary contact for merchant onboarding.
• Provide exceptional first impressions and service to merchants.

Conocimientos

Customer support

Account management

Problem-solving

Relationship building

Proficiency in Excel

Educación

College degree or equivalent experience

Herramientas

Salesforce (or other CRM software)

Microsoft Suite

G Suite

Descripción del empleo

A major food delivery platform is looking for a Premium Account Specialist in Mexico City. This role involves partnering with top merchants to ensure a seamless onboarding experience. The ideal candidate has 2 years of experience in customer support or account management and excels in problem-solving and relationship building. Candidates should be proficient in Salesforce and Excel. Join a growing team focused on empowering local economies, and enjoy comprehensive benefits in an inclusive work environment.