E-Commerce Customer Support Specialist

MD International Baja; Ensenada; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic online store in Ensenada is looking for an E-Commerce Customer Support Specialist. The ideal candidate will assist customers through various means and resolve concerns while ensuring satisfaction. Strong English communication skills and previous customer service experience are preferred. The role offers competitive pay and a fun workplace environment.

Servicios

Competitive pay

Opportunities for growth

Inclusive workplace environment

Formación

• Experience in customer service is beneficial.
• College education is a plus.
• Flexible availability, including weekends and holidays.

Responsabilidades

• Assist customers via phone, email, and chat independently.
• Resolve customer queries and issues proactively.
• Provide detailed information about products and orders.
• Guide customers through purchasing and return processes.
• Collaborate with other teams for customer satisfaction.

Conocimientos

Strong communication skills in English

Customer service experience

Familiarity with online shopping

Independent work ability

Punctuality and reliability

Educación

High school diploma or equivalent

Herramientas

Microsoft Office applications

Descripción del empleo

About Us

We're a vibrant online store handling customer service for multiple stylish apparel brands. We're in search of talented individuals who can join us as E-Commerce Customer Support Specialists.

What You'll Do

• Assist customers via phone, email, and chat independently.
• Resolve customer queries and issues in a proactive and friendly manner.
• Provide detailed information about our products, orders, and shipping processes.
• Guide customers through the purchasing and return processes.
• Collaborate with other teams to ensure customer satisfaction for various apparel brands.

What We're Looking For

• Strong communication skills in English, both written and spoken.
• Previous experience in customer service is beneficial.
• Familiarity with online shopping and e-commerce practices.
• Ability to work independently and handle tasks efficiently.
• Punctuality and reliability in showing up to work on time.

Requirements

• High school diploma or equivalent; college education is a plus.
• Proficient in computer usage and Microsoft Office applications.
• Flexible availability, including weekends and holidays.

Available Shift Hours

• Mon - Fri: 8:00 AM - 6:00 PM
• Mon - Fri: 8:30 AM - 6:30 PM
• Mon - Fri: 9:00 AM - 7:00 PM
• Mon - Fri: 9:30 AM - 7:30 PM

Perks

• Competitive pay for your independence and skills.
• Opportunities for personal and professional growth.
• Fun and inclusive workplace environment.