Direct-to-Patient Logistics & Customer Care Coordinator

Ups; Ciudad de México; Presencial; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A logistics company in Ciudad de México seeks a Customer Service Representative to provide operational support and enhance customer satisfaction. The successful candidate will manage bookings, monitor shipments, and ensure effective communication between departments. Applicants should have at least two years of customer service experience, preferably in the pharma industry, and be fluent in English. Flexibility in working hours is necessary, and strong problem-solving skills are essential.

Formación

• Minimum 2 years of customer service experience; preference for pharma, clinical trials, logistics, or aviation.
• Fluent in English; strong communication and influencing skills.
• Ability to work independently and collaboratively, with attention to detail.

Responsabilidades

• Book and process customer booking requests.
• Monitor shipments to ensure timely delivery.
• Liaise with departments to meet customer requirements.
• Respond to incoming requests from customers and internal agents.

Conocimientos

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Flexibility

Herramientas

Microsoft Suite

Descripción del empleo

A logistics company in Ciudad de México seeks a Customer Service Representative to provide operational support and enhance customer satisfaction. The successful candidate will manage bookings, monitor shipments, and ensure effective communication between departments. Applicants should have at least two years of customer service experience, preferably in the pharma industry, and be fluent in English. Flexibility in working hours is necessary, and strong problem-solving skills are essential.