Desktop Support Engineer L1

Iron Systems, Inc; Torreón; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking a skilled technician for their Torreón office. The role involves installing, configuring, and maintaining desktop computers and peripheral devices while ensuring compliance with safety standards. Candidates should demonstrate expertise in troubleshooting, Office 365 support, and network knowledge. If you have strong communication skills and are ready to adhere to Service Level Agreements, we invite you to apply for this exciting opportunity.

Formación

• Experience in installing, configuring, and maintaining desktop computers and associated equipment.
• Proficiency in hardware/software troubleshooting and resolution.
• Ability to adhere to defined Service Level Agreements (SLA’s).

Responsabilidades

• Installing, configuring, and maintaining IT assets within established standards.
• Support mobile devices and manage audio-visual technologies.
• Document incidents, problems, and resolutions for future reference.

Conocimientos

Good communication skill

Knowledge of Office 365 support

Good Knowledge of DHCP, DNS

L1 level network troubleshooting and resolution

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Labelling Racks & devices.
• Server mounting/movement.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite‑toed shoes.
• All remaining safety gear will be provided onsite.
• REPSE Mexico (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) compliance is mandatory.