Cx Customer Service Operations Specialist - (Smartphone)

vivo LATAM; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a CX Customer Service Specialist for the LatAm team in Xico, Veracruz. The role focuses on customer service satisfaction and management of local service teams. The ideal candidate will have a Bachelor's degree and at least 1 year of experience, preferably in the smartphone industry. Proficiency in Chinese or English is required. A strong sense of responsibility and excellent communication skills are essential. Competitive salary and benefits are offered.

Servicios

Salary according to experience

Over Law Benefits

Formación

• At least 1 year of relevant service work experience, preferably in smartphone industry.
• Capable of independently completing projects.
• Proficient in Chinese or English communication.

Responsabilidades

• Manage customer service satisfaction and KPI management.
• Implement overseas customer service work plan and strategy.
• Manage local service team and handle customer complaints.

Conocimientos

Customer-oriented service awareness

Good communication skills

Strong logical thinking

Stress resistance

Educación

Bachelor's degree or above

Descripción del empleo

Overview

LATAM CX Customer Service Specialist - ( Call Center / After-Sales / Inside Sales Quality)

Vivo is looking for an CX Customer Service Specialist for the LatAm team!

Vivo is a leading global technology company committed to creating trend-setting smart mobile products and services. Vivo is devoted to forming a vibrant mobile internet ecosystem, and currently owns and operates an extensive network of research operations in San Diego, Shenzhen, Nanjing, Beijing, Hangzhou and Taipei. These R&D centers focus on the development of cutting-edge consumer technologies including 5G, AI, mobile photography and next-generation smartphone design. Vivo has also set up five production bases across China, South Asia and Southeast Asia. Vivo features in offline retail stores in over 1,000 cities worldwide and has over 200 million customers enjoying its mobile products and services.

Location: Plaza Carso II, Polanco, Miguel Hidalgo, CDMX

Website

Are you a design-driver professional and passionate about continuous learning?

Top Benefits

Salary according to experience.

Over Law Benefits.

Responsibilities

• Customer service satisfaction and KPI management in the Latin America, following up on achieving local assessment service goals.
• Implementing the headquarters' overseas customer service work plan and service strategy.
• Formulating service policies and processes development, promoting with service content implementing, and planning service innovation activities.
• Manage market product reputation information and quality issues.
• Manage local service team of agents and service providers, handling customer and user complaints in the Latin America.

Qualifications

• Bachelor's degree or above, with at least 1 years of relevant service work experience; Strong consumer-oriented service awareness. Candidates with experience in smartphone industry aftersales service preferred.
• Good communication skills, strong logical thinking, with a strong sense of goal and rapid learning iteration ability.
• Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
• Proficient in Chinese or English communication, strong stress resistance.
• If you do not cover or have no knowledge for any of previous points but feel motivated, please do not feel scared and send your CV to us.

Application Information

Please submit your application to ******

We look forward to hearing from you.

VIVO TECH SA DE CV respects the privacy of our employees, former employees, consultants, contract workers, interns, and job applicants. We are committed to transparency about how we process your Personal Data. Here you can learn more about the Privacy Policy for Vivo Employees