Customer Support Representatives

Xipat Flexible Solutions Company Limited; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading customer support service provider is seeking part-time Customer Support Representatives to assist clients using prominent e-commerce platforms. The role includes listening and resolving customer issues while building relationships and gathering insights for product improvement. Candidates should possess excellent English skills, be available in the early hours GMT+7, and preferably have a Bachelor's degree and a year of customer support experience. Incentives include performance-based bonuses.

Servicios

Competitive Salary

Growth Opportunities

Incentive Rewards

Formación

• Proficient in reading, writing, listening, and speaking English (IELTS/TOEIC equivalent to 5.5 or higher).
• Available between 0 AM - 4 AM (GMT+7) on weekdays.
• Self-motivated and results-driven with a strong people-centric approach.
• Proven problem-solving skills with a commitment to collaborative success.

Responsabilidades

• Listen, clarify issues, and provide solutions to customers regarding our apps.
• Document technical issues and share insights with the product team.
• Create support tasks and follow up until issues are resolved.
• Develop strong, long-lasting relationships with customers.
• Capture customer feedback and trends to help shape future products.

Conocimientos

Excellent English Skills

Highly Responsive

Team Player

Analytical Mindset

Educación

Bachelor's degree (preferred)

Descripción del empleo

Customer Support Representatives

Location: Remote (Monday to Friday, Daily 4-Hour Shift: 0 AM - 4 AM GMT+7) Compensation: $250 - $350 (Negotiable) with bonus incentives based on performance

About the Role

Are you a proactive problem solver with a passion for helping others?

Join our growing business as a Customer Support Specialist and become the go-to expert for our clients using leading e-commerce platforms like Shopify, WooCommerce, BigCommerce, Wix, and more.

In this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards.

Responsibilities

• Customer Solutions: Listen carefully, clarify issues, and provide clear solutions for customers concerning our apps.
• Issue Escalation: Document technical issues and share insights with the product team.
• Task Coordination: Create support tasks and follow up until issues are fully resolved.
• Relationship Building: Develop strong, long-lasting relationships with customers and be their trusted advisor.
• Insight Gathering: Capture customer feedback and trends to help shape future products and services.

Requirements

• Excellent English Skills: Proficient in reading, writing, listening, and speaking (IELTS / TOEIC equivalent to 5.5 or higher).
• Night Owl Availability: Must be available from 0 AM - 4 AM (GMT+7) on weekdays.
• Highly Responsive: Ability to resolve problems swiftly while paying close attention to detail.
• Team Player: Self-motivated and results-driven with a strong people-centric approach.
• Analytical Mindset: Proven problem-solving skills with a commitment to collaborative success.

Benefits

• Competitive Salary: Base rate plus performance-based bonuses, including rewards for 5-star reviews and successful up / cross-selling.
• Growth Opportunities: Annual salary reviews and the chance to make a significant impact in a dynamic environment.
• Incentive Rewards: Additional bonuses tied to customer feedback and success metrics.

If you're ready to be part of a supportive team that values innovation, strong relationships, and exceptional customer service, we'd love to hear from you!

Job Type

Part-time

Pay

$4, - $6, per month

Expected hours

20 per week

Education

• Bachelor's (preferred)

Experience

• Customer support: 1 year (preferred)

Application Deadline: 14 / 07 / 2025