Customer Support & Experience Agent

Teleperformance; México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading contact center company in Mexico is seeking a Customer Service Agent responsible for managing customer interactions through calls, chats, and emails according to client guidelines. The ideal candidate will have basic computer skills and proficiency in MS Office tools. This role requires strong customer orientation, teamwork, and effective communication. The position offers opportunities to assist clients while following security policies and achieving performance metrics.

Formación

• Basic computer skills are needed.
• Proficiency in MS Office tools like Outlook, Excel, Word, and PowerPoint is required.
• Languages required by the client will be necessary.

Responsabilidades

• Handle customer interactions via call, chat, and email according to guidelines.
• Assist in maintaining Global Security Policies.
• Manage customer interactions to meet objectives and KPIs.

Conocimientos

Customer Orientation

Teamwork

Communication

Initiative

Learning Abilities

Energy

Analytical Thinking

Productivity

Herramientas

MS Office

Descripción del empleo

A leading contact center company in Mexico is seeking a Customer Service Agent responsible for managing customer interactions through calls, chats, and emails according to client guidelines. The ideal candidate will have basic computer skills and proficiency in MS Office tools. This role requires strong customer orientation, teamwork, and effective communication. The position offers opportunities to assist clients while following security policies and achieving performance metrics.