Customer Solutions Representative

Gruppo SKF; Región Centro; Híbrido; MXN 350,000 - 450,000; Jornada completa

Descripción de la vacante

A global supplier of bearings is seeking a Customer Solutions Representative to provide effective support to customers in automotive and industrial markets. This role involves processing customer orders, resolving supply chain issues, and ensuring exceptional customer experiences. The ideal candidate will hold a Bachelor's degree in Business Administration or Engineering and possess strong communication skills. The position is hybrid, requiring 3 days onsite and 2 remote, with approximately 15% travel involved.

Formación

• Bachelor's degree in Business Administration, Engineering, or related field.
• Strong communication and relationship-building skills with stakeholders.
• Proficiency in Microsoft Office, especially Excel.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Receive, register, and process customer orders accurately and on time.
• Monitor supply chain and resolve issues to meet customer demand.
• Coordinate logistics and shipments, including export procedures.
• Drive strategies to improve customer experience through strong communication.

Conocimientos

Communication skills

Relationship building

Analytical skills

Problem-solving skills

Microsoft Office proficiency

Negotiation skills

Educación

Bachelor's degree in Business Administration or Engineering

Herramientas

SAP

Microsoft Excel

Descripción del empleo

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Customer Solutions Representative

Requisition ID: 23562

Job Category: Sales & Customer Service

Contract type: Permanent

Location: Zapopan, MX

Customer Solutions Representative

Organization: Seals Business Americas

Location: SKF, Zapopan, Jalisco (Hybrid: 3 days onsite, 2 remote)

Reports to: Industrial Seal Sales and New Business Development Manager (Anaid Sánchez)

Main Purpose of the Role

Provide effective support to customers in the automotive and industrial markets, acting as the main point of contact and coordinating with internal teams to meet customer needs. Deliver end-to-end solutions that ensure an exceptional customer experience.

Key Responsibilities

• Receive, register, and process customer orders accurately and on time.
• Monitor supply chain and resolve issues to meet customer demand.
• Follow up on accounts receivable to ensure timely payments.
• Coordinate logistics and shipments, including export procedures.
• Assist with shipment issues (lost or damaged materials).
• Work closely with Supply Chain to prioritize and expedite critical parts.
• Monitor backlog for key customers and analyze trends.
• Monitor inventory and proactively prevent shipment delays.
• Drive strategies to improve customer experience through strong communication.
• Collaborate with Sales to deliver high-quality customer service.

Job Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Proficiency in Microsoft Office (especially Excel).
• High initiative, energy, and ownership.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills in English (required).
• SAP experience is a plus.
• Ability to multitask and manage priorities.
• Negotiation and analytical skills.

Additional Information

• Work Environment: Relaxed and collaborative, open communication encouraged.
• Involvement: Director participates for follow-up only.
• Travel: Approximately 15%.

About SKF

SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.