Customer Service Specialist – Insurance & Account Support

New Comienzos; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An international assistance organization is seeking a Customer Service Specialist to deliver exceptional support in a hybrid role. Responsibilities include assisting customers with insurance inquiries and documenting interactions with accuracy. The ideal candidate should be fluent in English, have previous customer service experience, and possess strong communication skills. This position offers competitive monthly compensation plus bonuses, along with opportunities for career growth and flexible scheduling.

Servicios

Flexible Work Model

Competitive Compensation

Career Growth Opportunities

Grocery and Restaurant Vouchers

Formación

• Fluent in English required to assist customers.
• Experience in call center or customer support preferred.
• Strong communication and de-escalation skills necessary.

Responsabilidades

• Provide world-class customer service through phone interactions.
• Assist with various types of insurance inquiries.
• Accurately document interactions and claims.

Conocimientos

English Fluency

Customer Service Experience

Communication Skills

Attention to Detail

Multitasking Ability

Positive Attitude

Computer Proficiency

Herramientas

MS Word

Excel

Descripción del empleo

Overview

We’re Hiring: Customer Service Specialist – Insurance & Assistance

Location: Hybrid / Remote • Position: Full-Time • Start Date: February 23, 2026

Why Join Us

• Flexible Work Model: Hybrid or remote options based on role and business needs
• Competitive Compensation: Monthly income plus performance and annual bonuses
• Balanced Schedules: More relaxed than traditional customer service roles
• Career Growth: Ongoing training and development opportunities
• Global Exposure: Support customers in an international service environment

What You’ll Do

• Deliver world-class customer service over the phone
• Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
• Support customers with account-related inquiries and preventive outreach
• Accurately document customer interactions, claims, and account updates
• Build trust through a customer-first, empathetic approach
• Handle complaints and escalations professionally
• Navigate multiple systems while meeting quality and compliance standards

What We’re Looking For

• English Fluency: Required
• Customer Service Experience: Assistance, support, or call center experience preferred
• Strong communication and de-escalation skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Proficiency with computers, including MS Word and Excel

Schedule & Training

• Service Window: Monday–Friday 8:00 am – 9:00 pm ET; Saturday–Sunday 10:00 am – 6:30 pm ET
• Training Schedule: Tuesday–Saturday 6:30 am – 2:30 pm (Mexico City Time)

Compensation

• Base Salary: $18,100 MXN
• Savings Bonus: $2,353 MXN
• Grocery Vouchers: $2,353 MXN
• Restaurant Vouchers: $798 MXN
• Total Monthly Compensation: $23,604 MXN
• Annual Bonus: Up to $26,062 MXN

Ready to make an impact? Apply now and take the next step in your career!

Israel Concha
Founder and Executive Director
New Comienzos NGO