Customer Service Representative Jr

Avery Dennison Corporation; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the apparel and footwear industry is seeking a Customer Service Representative. This role involves managing customer accounts, processing orders, and fostering significant relationships to enhance business growth. Candidates should possess strong communication skills and organizational abilities.

Servicios

Attractive salary package

Workplace and work hours flexibility

Structured learning and development program

Formación

• Strong written, verbal, and telephone communication skills.
• 0-2 years of Customer Service or related experience preferred.
• Ability to manage multiple priorities effectively.

Responsabilidades

• Manage accounts in terms of order processing and follow-up.
• Process client invoices and maintain relationships.
• Engage in proactive selling and other commercial activities.

Conocimientos

Communication skills

Organizational skills

Attention to detail

Data entry skills

Educación

High School Diploma or equivalent

Bachelor’s degree

Herramientas

Microsoft Office

Lotus Notes

Descripción del empleo

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, and a $1.6 billion division of Avery Dennison (NYSE: AVY). We provide intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. Our offerings include graphics, tickets, tags, labels, embellishments, and packing solutions that enhance consumer appeal. Additionally, we accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

For our Customer Service team, we are hiring a Customer Service Representative to support our rapidly growing business and high-performing team.

Your Role:

As a Customer Service Representative, you will develop current and future business with our customers, build new relationships, and maximize value by leveraging our capabilities and fostering stronger customer intimacy.

Activities may include, but are not limited to:

• Managing accounts in terms of order processing, follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Processing client invoices and maintaining effective relationships with clients, carriers, and customs.
• Responding to drivers and incoming calls related to shipments.
• Compiling and reviewing customs documentation.
• Using system technology for accurate data entry for shipments.
• Supporting team members with accounts and workload management, including prioritizing, organizing, and problem-solving.
• Coordinating carrier releases by submitting required documents and freight payments.
• Engaging in proactive selling and other commercial activities.
• Managing a large workload of accounts, including order entry when necessary.
• Performing other duties as assigned.

Minimum Requirements:

• High School Diploma or equivalent; Bachelor’s degree is a plus.
• 0-2 years of Customer Service or related experience is preferred.
• Strong written, verbal, and telephone communication skills.
• Good data entry, organizational skills, attention to detail, and follow-up skills.
• Ability to manage multiple priorities effectively.
• Understanding of computer systems such as Microsoft Office, Lotus Notes, and relevant software.

We offer:

• An attractive salary package.
• Workplace and work hours flexibility.
• Structured learning and development/mentoring program.