Customer Service Representative

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 12,000 - 18,000; Jornada completa

Descripción de la vacante

A renowned automotive components manufacturer in Tijuana seeks a team member with strong customer service skills. The role involves managing customer interactions and requires a Bachelor's degree along with bilingual proficiency in English and Spanish. Applicants should be adept at multitasking and communication in a fast-paced environment.

Formación

• 1-year minimum of experience.
• Ability to adapt/respond to different types of characters.
• Basic knowledge in e-mail etiquette and computer skills.

Responsabilidades

• Manage large amounts of incoming calls.
• Input sales information.
• Identify and assess customers' needs to achieve satisfaction.

Conocimientos

Bilingual (English (C1 - C2) - Spanish

Customer orientation

Phone contact handling skills

Active listening

Excellent written and verbal communication

Multi-tasking

Educación

Bachelor's degree or about to grant the grade

Descripción del empleo

Overview

Our Company manufactures high-quality complete automotive interior components that are easy to install and are a reflection of our customers’ specific needs. we are committed to craftsmanship of innovatively designed, integrated automotive products. We are competent, caring individuals who dream and build excellent products to enrich the vehicle owner's experience.

We are looking for you to join our team!

This is NOT A CALL CENTER

Responsibilities

Duties include:

• Manage Large amounts of incoming calls
• Input sales information
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow Communications procedures, guidelines, and policies
• Guarantee ethical practices among the work team, fostering respect, tolerance, inclusion, and communication, and following up on any offense against these values that has been observed, reported to, or escalated to the position in regard to the Psychosocial Risks Prevention Policy, the Protocol to Attend Work Violence Reports and any other applicable regulation.

Location & Schedule

Location: Cuesta Blanca, Tijuana

Schedule: Monday to Friday 7:00 am – 5:00 pm

Requirements

• Bachelor's degree or about to grant the grade
• 1-year minimum of experience
• Bilingual (English (C1 - C2) - Spanish)
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a fast-paced team-oriented environment
• Basic knowledge in e-mail etiquette, computer skills, and typing capability of at least 34-40 WPM