Customer Service Representative

3M; Ciudad de México; Presencial; MXN 461,000 - 647,000; Jornada completa

Descripción de la vacante

A global innovation company is looking for a Customer Service Representative in Mexico City. You will handle customer inquiries, provide pricing and order status, and work closely with cross-functional teams. Ideal candidates must have strong communication skills and 3 years of customer experience. This role requires a bachelor's degree and offers competitive pay with a focus on employee well-being.

Servicios

Competitive pay

Employee well-being programs

Formación

• C1 level in English needed.
• 3 years of customer service experience required.
• High school diploma or GED with 4 years of experience accepted.

Responsabilidades

• Manage incoming calls about product pricing and availability.
• Collect and analyze customer issues to implement resolutions.
• Own customer order management activities with accuracy.

Conocimientos

Customer Service Experience

Problem-solving

Self-motivated

Communication Skills

Educación

Bachelor's degree

High school diploma/GED

Herramientas

SAP

Salesforce

Descripción del empleo

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

USAC and Mexico Customer Service Representative, Mexico City

Collaborate with innovative 3Mers around the world. As a Customer Service Representative, you will play a key role in USAC and Mexico Customer Service within the Safety & Industrial Business Group. In this role you will work in a fast-paced environment, directly servicing our external business customers via phone calls, emails, and systematic communications. Your primary focus will be receiving phone calls that can include requests for product pricing, product availability or existing order tracking but can also include customer issues or complaints. Resolutions and responses to these calls are dependent upon each situation and can range from providing information from our primary systems to further investigation or engaging additional teams for escalation. Outbound emailing is also necessary for providing product pricing, product availability or order status updates to external customers.

Responsibilities

• You will manage incoming calls related to product pricing and availability, providing accurate and timely information to customers.
• You will collect and analyze information on customer issues, including product, ordering, or shipping concerns, and engage the appropriate team or process to implement a resolution.
• As you grow within the role, you may own customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product, and order accuracy. You would coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities, and priorities.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• English Level: C1 or higher
• Three (3) years of experience servicing customers within a Customer Service, Customer Support, or related field in a private, public, government or military environment

AND

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution

OR

• High school diploma/ GED (completed and verified prior to start) and four (4) years of experience engaging, servicing, or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

• Experience in ERP and CRM systems (SAP and Salesforce)
• Ability to independently solve problems and find solutions
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• High level of experience interacting with cross functional teams like supply chain, planning, program management, portfolio and sales
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Clear and conceptual thinking ability; excellent judgment and discretion
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Work Location

• Work Location: This role follows an on-site working model, requiring the employee to work at least four days a week at Santa Fe, CDMX
• Travel: No travel is required, but there may be occasional domestic or international travel if needed.
• Relocation: Not authorized.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Terms of Use

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Equal Employment Opportunity

3M is an equal opportunity employer that offers the same opportunity. 3M will not discriminate against any job applicant for reasons of race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability or veteran status. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.