Customer Service Lead 3Pl

Mms, S.A. De C.V.; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de servicios logísticos en Tijuana busca un Customer Service Lead a tiempo completo. Este rol es fundamental para el soporte al cliente y la gestión de cuentas. Las responsabilidades incluyen manejar altas cargas de llamadas, mantener relaciones con clientes y proveer cotizaciones de envíos. Se requiere un título en Administración de Empresas, más de un año de experiencia en importaciones/exportaciones, y un fuerte enfoque en el servicio al cliente. Este puesto es presencial y podría requerir viajes a las oficinas de la empresa.

Formación

• Experiencia de más de 1 año en operaciones de importación/exportación.
• Conocimiento probado sobre legislación en comercio exterior.
• Experiencia en aduanas es un activo.

Responsabilidades

• Gestionar cuentas de clientes existentes.
• Atender llamadas entrantes y salientes.
• Mantener una excelente relación laboral con los clientes.
• Resolver problemas de clientes y transportistas.
• Proveer cotizaciones de envíos y organizar envíos según los requisitos.
• Crear SKU en el sistema de base de datos.
• Ejecutar otras tareas asignadas en múltiples almacenes y oficinas.

Conocimientos

Comunicación escrita y verbal de alta calidad

Resolución de problemas

Gestión de inventario

Excelentes habilidades de servicio al cliente

Capacidad de trabajar en equipo

Educación

Licenciatura en Administración de Empresas o campo relacionado

Herramientas

Software de bases de datos

Sistemas de procesamiento de órdenes

Microsoft Office

Descripción del empleo

This is a full-time role for a Customer Service Lead at Integrated 3PL.

The Customer Service Lead is our founding member for customer support.

Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone / written etiquette.

Qualifications

• 1 Year plus experience with Import / Exports Operations.
• Proven Knowledge on Legislation in Foreign Trade Business.
• Customs Experiences is an asset.

Duties and Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs, ERP system and WMS.
• professional representative of our company that other employees look up to.
• This position is responsible for accurately creating all SKU's in the data base system (ERP- WMS).
• Overview ASN data entry for all shipments SKU's in WMS.
• Perform other duties as assigned on multiple warehouses and offices.
• Excellent customer service skills and ability to generate and follow up on sales leads
• Ability to identify, develop and implement processes improvement initiatives
• Demonstrated problem solving, organization skills with attention to detail
• Strong attention to detail and ability to handle multiple tasks.
• Strong team player with the ability to work independently.
• flexible for work on weekends and holiday as required.
• Travel will be required to our office locations.
• Valid passport and VISA

Job Requirements

• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others' views
• Show respect toward others with cultural differences
• Quality decision making
• Inventory management
• knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.

Education / Experience

• Bachelor's degree in Business Administration or related field
• Previous customer service or call center experience required.
• CTPAT understanding.

Mathematical Skills

• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

knowledge of Database software, Internet software, Order processing systems, and Microsoft software

Tijuana Baja California Resident.

Tipo de puesto : Tiempo completo

Tipo de jornada : Diurno

Pregunta(s) de postulación

• Cuentas con tu VISA USA y Pasaporte vigentes

Idioma

• Inglés Avanzado (Deseable)

Lugar de trabajo : Empleo presencial