Customer service agent

Redial BPO; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Tijuana is looking for a Customer Service Agent. As a key team member, you will handle inquiries and provide solutions, ensuring customer satisfaction. Ideal candidates possess strong English communication skills and prior customer service experience. This role offers competitive remuneration, flexible working hours, and a supportive environment.

Servicios

Competitive Remuneration & Salary

Professional growth opportunities

Paid training

On-site clinic access

Law benefits since day one

Formación

• Prior customer service or call center experience preferred.
• Ability to work flexible shifts, including evenings and weekends.

Responsabilidades

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.

Conocimientos

Excellent English communication skills

Strong computer skills

Problem-solving skills

Interpersonal skills

Ability to multitask

Educación

High school diploma or equivalent

Descripción del empleo

Join our Tijuana team at Redial BPO!

Job Title: Customer Service Agent

Location: Tijuana, Baja California, Mexico

Job Summary: As a Customer Service Agent at Redial BPO, you\'ll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You\'ll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations.

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English communication skill(s) (both verbal and written).
• Strong computer skills and ability to multitask.
• Excellent problem-solving and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

As part of our team, you can expect:

• Competitive Remuneration & Salary
• Recognition programs!
• Professional growth opportunities!
• Law benefits since day one (IMSS, Infonavit, Fonacot, Caja de Ahorro)
• Great work environment that fosters growth
• On-site clinic access
• Paid training

For any inquiries, please feel free to contact us at [phone] or [phone]. You can also drop by at one our offices, Zona Centro: https://maps.app.goo.gl/GYZeXC...

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.