Customer Operations Leader: Strategy & Growth

Integer; Ciudad Juárez; Presencial; MXN 1,488,000 - 1,862,000; Jornada completa

Descripción de la vacante

A leading medical device company in Ciudad Juárez is seeking a Sr. Customer Operations Manager to lead the customer operations team. The role involves strategic direction, resource allocation, and driving exceptional service. Minimum experience required includes 8-10 years in customer service related roles, with significant time in leadership positions. The candidate should possess strong analytical skills and be proficient with ERP systems.

Formación

• Minimum 8–10 years of experience in Customer Service, Sales Operations, Supply Chain or Planning.
• 3–5 years in a managerial or supervisory position required.
• MBA or certification in Customer Experience, Lean, or Six Sigma is a plus.

Responsabilidades

• Provide leadership to the Customer Operations team.
• Develop business plans and allocate resources effectively.
• Drive forecasting efforts and support planning processes.

Conocimientos

Customer service

Leadership

Analytical Skills

Educación

Bachelor’s degree in relevant fields

Herramientas

ERP systems (Oracle and SAP)

Microsoft Office (Excel, PowerPoint, Word)

Descripción del empleo

A leading medical device company in Ciudad Juárez is seeking a Sr. Customer Operations Manager to lead the customer operations team. The role involves strategic direction, resource allocation, and driving exceptional service. Minimum experience required includes 8-10 years in customer service related roles, with significant time in leadership positions. The candidate should possess strong analytical skills and be proficient with ERP systems.