Customer Onboarding Coordinator - Spanish and English Speaker

EcoVadis Inc; Ciudad de México; Híbrido; MXN 350,000 - 500,000; Jornada completa

Descripción de la vacante

EcoVadis is seeking a Customer Onboarding Coordinator to enhance customer experiences in sustainability procurement. The role involves managing onboarding activities, ensuring smooth integration of EcoVadis solutions, and supporting customer inquiries. Strong project management skills and fluency in English and Spanish are essential for success. This position offers opportunities for growth within a supportive and dynamic team focused on driving sustainable business practices.

Servicios

Work from home allowances

Flexible working hours

Wellness allowance

Access to mental health support

Referral bonus policy

Career Growth Management

Formación

• 2+ years of experience in customer success/support/coordination.
• Fluent in English and Spanish, Portuguese is a plus.
• Ability to follow structured processes and deliver accurate work.

Responsabilidades

• Provide operational coordination for onboarding customers.
• Assist in customer inquiries and support onboarding tasks.
• Prepare customer-facing materials and deliver training sessions.

Conocimientos

Project Management

Data Analysis

Verbal Communication

Written Communication

Customer Success Approach

Herramientas

Salesforce

Excel

Tableau

Descripción del empleo

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

Job Description

What is Onboarding?

EcoVadis’ vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is Every Customer Matters and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible.

The EcoVadis account onboarding team accompanies customers through a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often procurement organizations with large and/or complex supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies.

Being a successful Customer Onboarding Coordinator requires strong project management skills. The candidate should be a confident presenter and have a strong appetite for strategy consulting work. EcoVadis’ works with complex procurement organizations and related customer specific hurdles and opportunities should be considered at every stage of the program.

Your responsibilities will include (but will not be limited to):

Collaborate with and support three to four Onboarding Managers

• Provide day-to-day operational coordination and support across a shared portfolio of customer accounts.
• Ensure timely execution of operational onboarding steps and accurate tracking of tasks and milestones.
• Maintain documentation and ensure internal tools are updated regularly.

Manage a mix of customer-facing and non-customer-facing operational tasks

• Support onboarding tasks such as account setup, supplier coverage mapping, and user access configuration.
• Serve as the first line of support for basic customer inquiries and platform features.

Guide customer invitation of supplier assessments

• Assist customers in managing supplier lists for assessments.
• Help ensure supplier outreach is aligned with customer goals and EcoVadis processes.

Demonstrate and present the value of the EcoVadis Solution Suite

• Present the basics of EcoVadis’ tools (IQ, Ratings, Carbon Action Manager) in training sessions or follow-up calls.
• Use standard presentations and templates to highlight relevant platform features.

Operational Deployment and Coordination

• Operational responsibilities examples include:

• Technical:

  • Configure platform settings for new customers (e.g., user roles, visibility settings).

  • Coordinate communication package setup.

  • Support the activation of SSO or API integrations in collaboration with internal technical teams (no coding required).

• Research & Data Handling:

  • Collect, organize, and update customer data (supplier master lists, stakeholder maps, etc.).

  • Maintain accurate records and documentation in Salesforce and other internal tools.

• Analytical (Fundamental):

  • Prepare simple reports on onboarding progress using Excel, Power Point, or internal dashboards (e.g., supplier invitation status).

  • Support supplier prioritization using provided tools and templates (some moderate data analysis required).

  • Help run basic comparisons or benchmarking (with structured guidance).

• Project Coordination:

  • Track internal onboarding KPIs such as Time to Value (TTV), Net Promoter Score (NPS), and adoption rates.

  • Coordinate meeting logistics, documentation, and follow-ups to support onboarding program delivery.

Customer Success & Account Support

• Prepare customer-facing materials using standardized templates.
• Join onboarding calls as part of the implementation team to assist with training and documentation (e.g., Buyer trainings, platform overviews).
• Deliver routine training sessions on using the platform effectively (no custom consulting work required).
• Support supplier prioritization sessions using standard methodology and tools.
• Respond promptly to customer operational questions or issues, escalating technical topics when needed.
• Act as a bridge between the customer and internal EcoVadis teams (Analysts, Technical Support, Product, etc.).
• Build trust with customer champions and users through reliability and excellent communication and attention to detail.

Other:

• Contribute to internal projects aimed at improving onboarding processes and efficiency.
• Share best practices with team members to support continuous improvement and team collaboration.
• Maintain a positive, team-oriented mindset and contribute to a supportive team culture.

Qualifications

• 2+ years experience in fields such as customer success/support/coordination, procurement or supply chain, consulting
• Fluent in English and Spanish is must and Portuguese would be an asset
• Able to follow structured processes and deliver accurate, repeatable work.Excellent excel and data analytical skills.
• Extremely detail-oriented with good time management and a collaborative attitude.
• Critical thinker with ability to summarize data into insights in multiple formats (e.g. PPT presentations)
• Basic knowledge of procurement systems, processes and trends
• Basic experience with Tableau, Salesforce, and/or digital native learning fast
• Strong verbal and written communication skills; confidence in delivering customer-facing presentations
• Self-driven, results oriented and team player
• Ideally experience in an international and multicultural environment
• Comfortable with a fast-paced environment where priorities may shift but quality must remain high.Commitment and passionate for sustainability

Additional Information

Office Location: Varsovia 36, office 803 and 807, Juárez, Cuauhtémoc, 06600, México City

In return for your expertise, we offer:

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization
• Additional day for community service when volunteering
• Career Growth Management

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know..

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).