Customer Finance Support Specialist (4‑Day On‑Site)

Ford Motor; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company seeks customer service representatives to assist US Ford vehicle owners with their financing needs. Candidates should have a high school diploma, with a preference for a bachelor’s degree, and must demonstrate proven English proficiency. The role involves providing an exceptional customer experience through effective communication and problem-solving skills in a collaborative team environment. Full-time availability during operating hours is required, including weekends.

Formación

• Proficient in spoken and written English, preferably native or with certification.
• Customer service experience is essential.

Responsabilidades

• Provide positive customer experience to US Ford vehicle owners.
• Handle routine inbound calls regarding vehicle financing.
• Manage call flow to meet service level expectations.

Conocimientos

Proven English proficiency

Customer service mindset

Educación

Bachelor’s degree preferred

High School minimum

Descripción del empleo

A leading automotive company seeks customer service representatives to assist US Ford vehicle owners with their financing needs. Candidates should have a high school diploma, with a preference for a bachelor’s degree, and must demonstrate proven English proficiency. The role involves providing an exceptional customer experience through effective communication and problem-solving skills in a collaborative team environment. Full-time availability during operating hours is required, including weekends.