Customer Experience Team Lead: Growth & KPIs

DoorDash Mexico; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic logistics company in Mexico City seeks a Team Leader to manage a team dedicated to customer success. In this role, you will oversee day-to-day operations, striving to meet and exceed operational KPIs. Ideal candidates have a Bachelor's degree, 2+ years of management experience, and proficiency in tools like Salesforce and Excel. Strong leadership abilities and bilingual skills in Spanish and English are critical. The role offers opportunities for professional growth and development in a rapidly changing environment.

Servicios

Comprehensive benefits

Career growth opportunities

Supportive work environment

Formación

• 2+ years of people management or team lead experience.
• Experience in the tech, restaurant, or logistics industries preferred.
• Flexibility to work shifts, holidays, and outside standard schedule.

Responsabilidades

• Manage day-to-day operations of a team focused on customer success.
• Lead team to deliver on operational KPIs and quality metrics.
• Use data to influence decisions and drive improvements.

Conocimientos

Team leadership

Operational KPI management

Data analysis and decision-making

Bilingual in Spanish and English

Educación

Bachelor's degree or equivalent experience

Herramientas

Salesforce

Excel

Google Sheets

Descripción del empleo

A dynamic logistics company in Mexico City seeks a Team Leader to manage a team dedicated to customer success. In this role, you will oversee day-to-day operations, striving to meet and exceed operational KPIs. Ideal candidates have a Bachelor's degree, 2+ years of management experience, and proficiency in tools like Salesforce and Excel. Strong leadership abilities and bilingual skills in Spanish and English are critical. The role offers opportunities for professional growth and development in a rapidly changing environment.