Community Support Specialist

Financecolombia; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading community engagement firm is seeking a Community Support Specialist to promote engagement and support within a global community of musicians. Located in Mexico, this role requires a passion for music and experience in community outreach. The position offers a competitive salary and various benefits including health insurance and teleworking allowance.

Servicios

Health insurance

Teleworking allowance

Paid annual leave

Paid sick leave

Christmas bonus

Formación

• Experience supporting community engagement in a fast-paced environment.
• Musician with knowledge of digital audio workstations and recording techniques.

Responsabilidades

• Engage, moderate, and support the community of musicians.
• Provide technical solutions via Zendesk.
• Drive feedback from the community to the development team.

Conocimientos

English proficiency

Music production knowledge

Community building experience

Leadership skills

Strong written communication

Descripción del empleo

Community Support Specialist

Department: Community

Employment Type: Full Time

Location: Mexico City, Mexico

Compensation: $18,000 - $25,000 / month

Description

We are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand’s engagement and outreach across channels and communities.

The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices.

As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

Key Responsibilities

• Community engagement, moderation, and support
• Provide technical expertise and solutions via Zendesk
• Troubleshooting issues reported by users involving BandLab products
• Drive BandLab digital ecosystem through feedback with the development team
• Identifying support systems and processes to help users better help themselves
• Support general Marketing activities and initiatives
• Be an evangelist for BandLab around the world
• Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

Skills, Knowledge and Expertise

• Proficiency in English, both written and spoken
• Musician with knowledge and experience in professional music production
• General technical understanding of BandLab products
• Deep, well-demonstrated experience in online community building and social outreach
• Strategic thinker with strong leadership, management, and communication skills
• Able to make critical decisions under time constraints and a full workload
• Able to work on weekends
• Able to travel as needed
• Ability to take on new roles, assignments and responsibilities as needed
• Strong writer with positive and personable communication skills

Location and Benefits

We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours. This role is open to candidates located anywhere in Mexico.

Benefits:

• Health insurance
• Teleworking allowance
• Paid annual leave, paid sick leave and Christmas bonus