Community Support Specialist

BandLab Technologies; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading music technology company is seeking a Community Support Specialist in Mexico City. The role involves community engagement, technical support, and outreach for a global audience of musicians. Ideal candidates must be proficient in English, have a background in music production, and strong community-building experience. Benefits include health insurance, paid leave, and a teleworking allowance.

Servicios

Health insurance

Teleworking allowance

Paid annual leave

Christmas bonus

Formación

• Experienced in professional music production.
• Proficient in online community engagement and outreach.
• Strong writing and communication skills.

Responsabilidades

• Manage community engagement and moderation.
• Provide technical support via Zendesk.
• Drive feedback with the development team.
• Participate in community building.

Conocimientos

Proficiency in English

Knowledge of music production

Online community building

Strong leadership

Effective communication

Descripción del empleo

Overview

Department: Community

Employment Type: Full Time

Location: Mexico City, Mexico

Compensation: $18,000 - $25,000 / month

Description

We are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand’s engagement and outreach across channels and communities. The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques, and social media best practices. As a Community Support Specialist, you’ll be responsible for community engagement, moderation, and support for a passionate community of musicians around the world.

Responsibilities

• Community engagement, moderation, and support
• Provide technical expertise and solutions via Zendesk
• Troubleshooting issues reported by users involving BandLab products
• Drive BandLab digital ecosystem through feedback with the development team
• Identifying support systems and processes to help users better help themselves
• Support general Marketing activities and initiatives
• Be an evangelist for BandLab around the world
• Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

Qualifications

• Proficiency in English, both written and spoken
• Musician with knowledge and experience in professional music production
• General technical understanding of BandLab products
• Deep, well-demonstrated experience in online community building and social outreach
• Strategic thinker with strong leadership, management, and communication skills
• Able to make critical decisions under time constraints and a full workload
• Able to work on weekends
• Able to travel as needed
• Ability to take on new roles, assignments and responsibilities as needed
• Strong writer with positive and personable communication skills

Location and Benefits

We are a diverse and distributed team, where some roles are tied to particular regions or time zones to ensure effective connection and collaboration during work hours. This role is open to candidates located anywhere in Mexico.

Benefits:

• Health insurance
• Teleworking allowance
• Paid annual leave, paid sick leave and Christmas bonus