Command Center Monitoring Specialist

AXA Group; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading insurance company is seeking an individual for Command Center operations. The role involves monitoring alerts, reporting events, and performing diagnostic activities. Candidates should have at least a year of experience and a solid understanding of Windows operating systems, alongside proficiency in Microsoft Office. The company values inclusion and offers a diverse work environment where all employees are treated with respect.

Formación

• Minimum 1 year experience in Command Center operations for reporting and follow-up on alerts.
• Ability to effectively evaluate situations and execute repetitive tasks.

Responsabilidades

• Report events from Monitoring tools to support areas.
• Maintain communication with Command Center staff for case follow-up.
• Execute tasks related to High, Low, Suspension, Reactivation of alerts.
• Execute actions for case follow-up based on Events process.
• Perform basic diagnostic activities.

Conocimientos

Customer orientation

Execution

Problem Solving

Quality Orientation

Communication

Negotiation

Teamwork

Change management

Innovation

Herramientas

Microsoft Office

Windows Operating Systems

Descripción del empleo

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

Job position pitch

Objective of the Position

• Give the rationale of the existence of the position within the organization, reason for the creation of the position
• Report the events that are presented in the Monitoring tools in order to be attended by the support areas and / or application managers, as well as maintain constant communication with all Command Center staff to follow up on the cases until their conclusion

Main Responsibilities

• Describe the main functions performed by the post to achieve its mission.
• Report the events that are presented in the Monitoring tools for their attention by the support areas and / or application managers, as indicated in the reference documentation.
• Maintain constant communication with all Command Center staff to follow up on each of the reported cases until their resolution.
• Execute the requested activities through tasks and/or requirements regarding High, Low, Suspension, Reactivation of alerts according to operational needs.
• Execute the actions defined in the Events process for attention and follow‑up of the cases that arise.
• Execute basic diagnostic activities.

Specific experience and knowledge

• Minimum experience of 1 year in the operation of the Command Center to reporting and follow up of alerts and/or events.
• Execution of repetitive tasks, following of process or procedures.
• Intermediate knowledge of Windows Operating Systems and proficient computer skills including Microsoft Office.
• Ability to oral and written communication skills.
• Ability to evaluate situations effectively.

Skills

• Customer orientation Developing
• Execution Developing Leadership
• Problem Solving Developing Strategic Vision
• Quality Orientation Developing Decision‑making
• Communication Developing Delegation
• Influence Unsolicited Leadership
• Negotiation Unsolicited Results orientation
• Teamwork Developing "Resilience"
• Change management Unsolicited
• Innovation Unsolicited

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.