Client Tech Support Consultant

ADP; A distancia; MXN 923,000 - 1,293,000; Jornada completa

Descripción de la vacante

A global workforce management company is seeking a GlobalView Application Services Consultant in Mexico. The role involves providing 2nd level support, creating functional specifications, and guiding clients on solutions. Candidates should have 3-5 years of relevant experience and strong SAP Payroll knowledge. This position emphasizes effective communication and collaboration with clients and internal teams.

Formación

• 3-5 years of directly related experience.
• Ability to provide mentoring support and guidance to other consultants.
• Expertise in configuration and documentation.

Responsabilidades

• Provide 2nd level post-live issue resolution.
• Prepare functional specifications and change control requests.
• Deliver effective client communications and ticket management.

Conocimientos

SAP Payroll/HR application experience

Excellent Understanding of Payroll Processing Methodology

Understanding of Employee Self Service/Portal

Descripción del empleo

ADP is hiring a GlobalView Application Services Consultant

Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex.
• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client’s current offering.
• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required.
• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
• Identify, manage and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections.
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise.
• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
• Performs other related duties as assigned.

Technology Specific Job Requirements:

• SAP Payroll/HR application experience - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration.
• Excellent Understanding of Payroll Processing Methodology.
• Understanding of Employee Self Service/Portal.

Experience:

• 3-5 Years of Directly Related Experience.