Chief Commercial Officer

ExpenseBuddy; Estados Unidos; Presencial; MXN 2,607,000 - 4,347,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico is seeking a Chief Commercial Officer to drive overall business growth and revenue generation. The ideal candidate will have over 20 years of experience in business and sales, with a strong focus on strategic thinking and cross-departmental leadership. Responsibilities include managing sales systems, developing market strategies, and overseeing customer experiences. This executive role is crucial for aligning company objectives with market execution.

Formación

• 20+ years experience in business, sales, marketing, or business development.
• At least 15 years in executive or senior management roles.
• Experience with multiple business lines or international markets.

Responsabilidades

• Develop and execute the overall business strategy.
• Lead the entire sales system including direct and channel sales.
• Drive customer-centric business models and experience strategies.

Conocimientos

Strategic thinking

Revenue management

Negotiation skills

Cross-functional leadership

Data-driven decision making

Educación

Bachelor's degree in Business Administration or related field

MBA / EMBA preferred

Descripción del empleo

Overview

The Chief Commercial Officer is the highest-ranking executive responsible for overall business growth and revenue generation within the company. They comprehensively manage sales, marketing, customer relations, channels, pricing, and commercial strategy execution, ensuring that the company's business objectives are fully aligned with its overall strategy. The CCO is typically the core leader of the company's growth engine, reporting directly to the Chief Executive Officer (CEO), and is a key executive role connecting strategy with market implementation.

Responsibilities

• I. Company-Level Business Strategy and Growth Management
• Develop and execute the company's overall business strategy, driving revenue growth and market expansion.
• Translate company strategic objectives into actionable sales, marketing, and customer growth plans.
• Identify new revenue streams, business models, and market opportunities.
• II. Sales and Revenue System Leadership
• Lead the company's entire sales system (direct sales, channel sales, global/regional sales).
• Develop sales targets, quota mechanisms, incentive policies, and performance management systems.
• Oversee key account, major account, and strategic customer relationship management.
• III. Market and Brand Strategy
• Coordinate market strategy, brand positioning, and go-to-market (GTM) strategies.
• Oversee product marketing, pricing strategies, market promotion, and competitive analysis.
• Ensure marketing activities effectively support sales growth and brand value enhancement.
• IV. Customer Strategy and Customer Experience
• Responsible for the entire customer lifecycle management (acquisition, retention, upsell, renewal).
• Drive customer-centric business models and customer experience strategies.
• Monitor customer satisfaction, customer lifetime value (CLV), and customer loyalty metrics.
• V. Business Partnerships and Ecosystem Building
• Lead strategic partnerships, channel partners, alliances, and ecosystem development.
• Negotiate and manage major business contracts, cooperation agreements, and key terms.
• Evaluate and drive business synergies in mergers, acquisitions, joint ventures, or strategic investments.
• VI. Cross-Departmental Collaboration and Execution
• Collaborate closely with executives in product, operations, finance, technology, and legal departments.
• Ensure business commitments align with delivery capabilities, cost structure, and profitability targets.
• Act as the ultimate coordinator of business priorities, resolving cross-departmental conflicts.
• VII. Business Data and Performance Management
• Define and monitor core business KPIs, including:
• Revenue growth rate
• Market share
• Customer acquisition cost (CAC)
• Sales conversion rate and renewal rate
• Drive data-driven business decisions and continuous optimization.
• VIII. Organization and Leadership Development
• Build and lead a high-performing business team (sales, marketing, customer success, business development).
• Develop organizational structure, talent development, and succession planning.
• Cultivate a results-oriented, customer-centric business culture.

Qualifications

• Education Background
• Bachelor's degree or above in Business Administration, Marketing, Economics, or a related field.
• MBA / EMBA Priority
• Work Experience
• 20+ years of experience in business, sales, marketing, or business development
• At least 15 years of experience in executive or senior management roles
• Experience with multiple business lines, international markets, or complex sales models is preferred
• Excellent business acumen and strategic thinking
• Strong revenue management and growth driving capabilities
• Advanced negotiation skills and complex contract management abilities
• Outstanding cross-functional leadership and execution skills
• Data-driven decision-making and results-oriented mindset

Reporting Line and Team Structure

• Direct Report: Chief Executive Officer (CEO)
• Vice President of Sales
• Vice President of Marketing
• Head of Customer Success/Customer Experience
• Head of Business Development

Role Boundaries and Characteristics

• Focuses on "growth and revenue," not daily operational details
• One of the CEO's most important business partners
• Forms one of the three core management pillars of the company, along with the COO (Operations) and CFO (Finance)
• Chief Executive Officer (CEO)
• Group President / Business Unit President