Carrier Analyst

Human Quality.; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A logistics company in Monterrey is seeking a Carrier Analyst to coordinate pick-ups, deliveries, and track shipments. The ideal candidate will have a bachelor's degree and 1 year of logistics experience or 3 years in the industry. Bilingual in English and Spanish is required, coupled with strong communication and problem-solving skills. This role offers a full-time position with benefits and a salary of $18,000 MXN per month plus bonuses.

Servicios

Full benefits

Formación

• Self-motivated and goal-oriented with an entrepreneurial mindset.
• Enthusiastic, persuasive, and results-driven.
• 1 year of logistics experience or 3 years in the logistics/transportation industry.

Responsabilidades

• Coordinate pick-ups, deliveries, and shipment tracking.
• Ensure timely and efficient freight movement.
• Communicate shipment updates to Customer Service Representatives.

Conocimientos

Bilingual (English/Spanish)

Logistics-related software proficiency

Strong organizational skills

Excellent communication

Problem-solving abilities

Educación

Bachelor’s degree in Business Administration, Logistics, Engineering

Descripción del empleo

Carrier Analyst

Location: Monterrey, NL
Job Type: Full-time (with full benefits)
Salary: $18,000 MXN per month + bonuses
Schedule: Monday to Friday, 5:00 p.m. – 8:00 p.m.
Availability: Two Saturday shifts per month

Position Summary

As a Carrier Analyst, you will be responsible for coordinating pick-ups, deliveries, and shipment tracking with carriers and co-workers. You will ensure timely and efficient freight movement while maintaining accurate records in internal systems to reflect shipment status.

Main Responsibilities

• Source carrier capacity through internal and external networks to meet customers’ freight needs.
• Coordinate transportation providers to ensure prompt and proper movement of shipments.
• Work directly with carriers to ensure on-time pick-ups and deliveries.
• Track shipments and ensure all movements occur as scheduled.
• Manage customer expectations through effective communication and performance metrics.
• Review the brokerage planning board and follow up on active loads.
• Ensure that service quality meets company standards.
• Communicate shipment updates to Customer Service Representatives (CSR) teams.

Other Responsibilities

• Perform additional related activities or projects as assigned.

Qualifications

• Bilingual (English/Spanish) required.
• Entrepreneurial and competitive mindset; self-motivated and goal-oriented.
• Enthusiastic, persuasive, and results-driven (sales mentality).
• Proficient in computer use and logistics-related software.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Education: Bachelor’s degree in Business Administration, Logistics, Engineering, or related field.
• Experience: Bachelor’s degree + 1 year of logistics experience OR 3 years of comparable experience in the logistics/transportation industry.