Call Center Team Lead - QA & Training

1840 & Company; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global outsourcing leader is seeking a Customer Service Agent in Mexico City. This role involves monitoring agent performance, providing training, and ensuring quality support. Candidates should have a high school diploma and prior customer service experience. Responsibilities include answering questions, evaluating calls, and ensuring confidentiality of sensitive data. The position offers a supportive environment and the opportunity to work remotely, adhering to a Monday to Friday schedule from 8:00 AM to 6:00 PM CST.

Servicios

Opportunities for professional growth

Formación

• High school diploma or equivalent required.
• Prior work experience in a customer service role preferred.
• Excellent telephone etiquette and effective communication.

Responsabilidades

• Provide support to agents by answering questions.
• Monitor agent calls and provide quality assurance evaluations.
• Assist in training and developing new employees.

Conocimientos

Customer service experience

Effective communication

Confidentiality

Professionalism

Stress management

Basic computer skills

Educación

High school diploma or equivalent

Descripción del empleo

A global outsourcing leader is seeking a Customer Service Agent in Mexico City. This role involves monitoring agent performance, providing training, and ensuring quality support. Candidates should have a high school diploma and prior customer service experience. Responsibilities include answering questions, evaluating calls, and ensuring confidentiality of sensitive data. The position offers a supportive environment and the opportunity to work remotely, adhering to a Monday to Friday schedule from 8:00 AM to 6:00 PM CST.