Call Center Supervisor

Vently Air; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A U.S.-based air quality company is seeking a Call Center Supervisor to oversee employee performance in customer service and sales. The role requires strong leadership skills to inspire and guide the team, handle training, and manage schedules. Candidates must have at least 2 years of supervisory experience and a high school diploma. This permanent position allows for remote work, offering a salary range of $17 to $25 per month.

Formación

• Must have strong leadership skills to inspire and guide employees.
• Experience in supervisory roles is required.
• Fluent in English for effective communication.

Responsabilidades

• Oversee employees' performance for customer service and sales.
• Train new hires and manage team schedules.
• Help resolve employee issues and customer disputes.

Conocimientos

Leadership skills

Problem-solving

Communication skills

Educación

High school or equivalent

Descripción del empleo

We are a U.S. based air quality company expanding rapidly nationwide through new franchise locations.

We are looking for a call center Supervisor that can help us oversee the employees' performance for our customer service and sales department.

Must have strong leadership skills to inspire, motivate and guide our employees to submit valuable work and stay productive.

Work closely with franchise owners, and General Manager.

This is a permanent home office position.

• Train new hires.
• Create and manage team schedules.
• Report to HR and senior management.
• Evaluate performance and providing feedback.
• Help resolve employee issues, and customer disputes.
• Discipline employees keep them focused on productive job activities and maintains a level playing field.
• Control the overall performance of the organization by recording the actual performance of each department by, checking the progress of work, finding anomalies or deviations in the process and if not independently solved then reporting to the top management about the deviations.
• Implement the plans and policies of the management.
• Ensure that workers are appropriately instructed and motivated to accomplish the targets and perform effectively and efficiently.

Pay

$17, - $25, per month

Education

• High school or equivalent (required)

Experience

• Supervisor : 2 years (required)

Language

• English (required)