Business Intelligence Analyst, NCRC, MX CFX

Amazon; Ciudad de México; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Ciudad de México is seeking a Business Intelligence Analyst to drive analytics solutions that influence business decisions. The role involves collaboration with various teams and requires analytical skills, project management experience, and fluency in English. The ideal candidate will develop insights to improve customer experience and profitability. Flexible working hours are offered, alongside a culture of inclusion and mentorship.

Servicios

Flexible working hours

Mentorship and career growth opportunities

Inclusive team culture

Formación

• 1+ years of program or project management experience.
• Fluency in English (spoken and written).
• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering.

Responsabilidades

• Drive and build analytics solutions about behavioral patterns.
• Spearhead business intelligence initiatives that impact profitability.
• Craft compelling narratives from data.
• Collaborate across teams to drive adoption of data-driven strategies.

Conocimientos

Analytical skills

Project management

Collaboration

Data-driven decision making

Educación

Bachelor's degree or equivalent

Herramientas

MS Access

SQL

Descripción del empleo

Overview

The Amazon Mexico team is looking for a talented, smart, and entrepreneurial Business Intelligence Analyst (BA) to help us build an exceptional Customer Fulfillment Experience (CFX) in the complex and exciting Delivery, Concessions and Returns space to support Mexico fast-paced growth. As a Business Intelligence Analyst (BA) in this team, you will be responsible for driving and building analytics solutions about behavioral patterns, supply chain defects, and opportunities throughout the purchase and post-purchase journey in MX. As a Business Intelligence Analyst (BA), you\'ll be at the heart of Amazon\'s data-driven culture, building programmatic and analytics solutions that power intelligent business decisions and solve opportunities about concessions & returns policies, operating procedures, network and product/program\'s logic. Your insights will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon\'s most critical areas. You will partner closely with WW and MX\'s Product Managers, Program Managers, Applied Scientists, Engineers, Operations managers to solve business problems and should be skilled at translating complex or ambiguous problem statements into analytic requirements. Additionally, you will act in an analytic consultative capacity and can both articulate the “so-what” of your analytic results and model potential/real outcomes of proposed solutions to senior leadership. A successful candidate will develop a strong understanding of our business and make data-driven conclusions and programmatic solutions with direct impact in Amazon\'s profitability. They will be comfortable with ambiguity and learning new analytical skills, while working in a fast-paced dynamic environment.

Key responsibilities

• Strategic Insights and Solutions
  • You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey.
  • Spearhead business intelligence initiatives that directly impact Amazon\'s profitability.
  • You develop advanced analytical metrics and models to uncover hidden business opportunities.
  • Present compelling insights, programs, workflows, policies recommendations to senior leadership, influencing key decisions.

Innovate with Advanced Analytics

• Harness the power of Large Language Models (LLMs) to generate business impacting insights
• Lead data-driven discussions with Product teams to accelerate growth
• Pioneer new methodologies in abuse and defect analytics, setting industry standards
• Create intuitive and automated analytical tools that transform complex data into clear, actionable insights
• Continuously innovate and simplify tools and processes, maximizing impact

Influence Through Communication

• Craft compelling narratives from data, influencing key stakeholders
• Develop effective metrics that shape the future of Amazon\'s purchase, delivery and returns experience
• Collaborate across teams to drive adoption of data-driven strategies

About the team

Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!).

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we\'re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

• 1+ years of program or project management experience
• Bachelor\'s degree or equivalent
• Speak, write, and read fluently in English
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.