Build Team Specialist

Petvisor; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading veterinary solution provider is seeking an independent contractor for their Build Team. In this fully remote position, you will support VoIP phone systems for veterinary practices across North America. Responsibilities include delivering exceptional customer support, building and configuring phone systems, and troubleshooting hardware and system issues. Applicants should have strong communication skills in English and prior customer service experience in a technical environment. This role offers flexible working hours aligned with North American business needs.

Formación

• Proficiency in written and spoken English with clear communication skills.
• Experience delivering quality customer service in a technical environment.
• Ability to multitask and prioritize effectively.
• Hands-on experience troubleshooting VoIP or similar technical platforms.

Responsabilidades

• Deliver exceptional customer support via phone, email, and Zoom.
• Build and configure phone systems including call routing and device provisioning.
• Deliver virtual onboarding sessions for customers.
• Troubleshoot and resolve hardware and system issues.
• Diagnose issues and coordinate resolution with internal teams.
• Share observations and recommendations with stakeholders.

Conocimientos

Proficiency in written and spoken English

Customer service experience in technical or SaaS environment

Strong time-management skills

Experience managing multiple projects

Empathy and professionalism in resolving customer concerns

Troubleshooting VoIP or phone systems

Herramientas

VoIP platforms

SIP-based systems

Descripción del empleo

About this Role

As an independent Build Team contractor, you will support the company’s VoIP phone systems by building, integrating, and troubleshooting solutions for veterinary practices. Leveraging technical expertise and strong problem-solving skills, you will ensure seamless integration with practice management software, enabling reliable communications and efficient workflows for customers across North America.

This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement.

Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.

Responsibilities

• Deliver exceptional customer support via phone, email, and Zoom
• Build and configure phone systems, including call routing, call forwarding, device provisioning, and practice management software integrations
• Deliver virtual onboarding and training sessions as part of defined implementation engagements
• Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets
• Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed
• Share observations and recommendations with internal stakeholders

Qualifications

• Proficiency in written and spoken English, with clear, professional communication skills
• Demonstrated experience delivering high-quality customer service in a technical or SaaS environment
• Strong time-management skills with the ability to multitask and prioritize effectively
• Experience managing multiple concurrent projects or customer engagements
• Ability to resolve customer concerns with empathy, patience, and professionalism
• Hands-on experience troubleshooting VoIP, phone systems, or similar technical platforms
• Experience with VoIP platforms, SIP-based systems, or cloud phone solutions is a plus

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.