Billing Analyst

Mitratech Holdings Inc; A distancia; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A technology solutions company is seeking a Billing Analyst in Mexico with over 2 years of billing experience. You will ensure timely and accurate billing while collaborating with various departments. The ideal candidate possesses strong customer service skills, attention to detail, and is comfortable working with Salesforce and Excel. This position promotes a vibrant workplace culture valuing diversity and individual growth.

Formación

• Minimum 2 years of billing experience required.
• Salesforce billing experience is preferred.
• Proficient in written and verbal English communication.

Responsabilidades

• Ensure accurate billing and provisioning of customer accounts.
• Review customer contracts for completeness and accuracy.
• Assist management with report preparation and analysis.

Conocimientos

Billing experience

Customer service skills

Problem-solving skills

Attention to detail

Interpersonal skills

Educación

Bachelor's Degree in finance, accounting or business related discipline

Herramientas

Salesforce

Microsoft Excel

Descripción del empleo

At Mitratech, we are a team of technocrats focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the billing processes. The Billing Analyst will be responsible for processing invoices and will work closely with other departments to resolve any billings or renewal issues.

• Ensure prompt and accurate billing and provisioning of customer accounts
• Review customer contracts and orders for completeness and accuracy in accordance with our revenue recognition policies
• Build, maintain, and produce reports as necessary to support business objectives
• Assist the management team with preparation of reports and analysis
• Field customer inquiries relating to invoices, payments, and contractual obligations
• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams

Requirements & Skills

• 2+ years of billing experience
• Salesforce billing experience preferred
• Excellent customer service orientation and interpersonal skills
• High proficiency or fluency in English – written and verbal
• Superior critical thinking, analytical and problem‑solving skills
• Superior attention to detail and accuracy
• Experience in Microsoft Excel is required

Education

• Bachelor's Degree in finance, accounting or business related discipline preferred

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.