Bilingual Technical Support (Spanish/English) - Future Openings (Mexico)

Tenable; México; A distancia; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A cybersecurity solutions provider is looking for a Bilingual Technical Support professional in Mexico. This role requires fluency in both Spanish and English, along with strong technical troubleshooting skills. You will support clients in maximizing their use of products and can grow into more senior positions within the company.

Formación

• Prior experience in help desk or systems administration is preferred.
• Ability to configure and support complex software in Windows and Linux environments.
• Fluency in both Spanish and English (read/write/speak) is required.

Responsabilidades

• Provide technical support to clients to ensure they maximize product use.
• Develop troubleshooting skills and customer service expertise.
• Grow into more senior roles in Professional Services, Sales, Research or Engineering.

Conocimientos

Technical troubleshooting

Customer service skills

Networking knowledge

Fluent in Spanish

Fluent in English

Descripción del empleo

Bilingual Technical Support (Spanish/English) - Future Openings (Mexico)

Who is Tenable?

Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

If you are interested in a position in Technical Support but don't see what you are looking for, please send us your resume. We will keep it on file and reach out when we find a match.

The Technical Support function at Tenable is critical to our success as a company. Tech Support Engineers (TSEs) and other customer facing team members insure that our clients get the most from our products. They build up real-world troubleshooting skills and customer service savvy that enables them to move into more senior roles in Professional Services, Sales, Research or Engineering.

For Technical Support roles we generally look for individuals who have some prior help desk or systems administration experience. However, it's more important to have a baseline of knowledge in Networking, along with the ability to configure and support complex software in Windows and Linux environments.

We currently have needs for TSEs with Spanish and English fluency (read/write/speak) based in Mexico.

#LI-MM1

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

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Note that positions in Central and South America may be filled from one of several locations in the region, or in the United States.