Bilingual Payroll Support Specialist - Remote

María Romero; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major HCM industry leader is seeking a Customer Support Specialist to provide remote assistance to employees in Mexico. In this role, you will handle payroll-related inquiries via phone and email, delivering exceptional customer service. Ideal candidates will have over a year of experience in customer service, be bilingual in Spanish and English, and be proficient with Microsoft Office. This position offers flexible hours and a competitive salary in a supportive, remote environment.

Formación

• 1+ year of experience in a customer service or call center environment.
• Fluent in both Spanish and English with good written and verbal skills.
• Strong patience and empathy while resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Patience

Empathy

Proficiency with Microsoft Office Suite

Descripción del empleo

A major HCM industry leader is seeking a Customer Support Specialist to provide remote assistance to employees in Mexico. In this role, you will handle payroll-related inquiries via phone and email, delivering exceptional customer service. Ideal candidates will have over a year of experience in customer service, be bilingual in Spanish and English, and be proficient with Microsoft Office. This position offers flexible hours and a competitive salary in a supportive, remote environment.