Bilingual Inbound Customer Care Specialist

HSBC; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global banking organization is seeking a Bilingual Call Center Agent in Mexico City. In this role, you will handle inbound calls, providing quality service to achieve maximum customer satisfaction. You will respond to customer inquiries, recommend products, and document customer records. The ideal candidate will have at least two years of customer service experience, advanced English proficiency, and be customer-centric. Enjoy a competitive leave package and a supportive work environment.

Servicios

Competitive paid leave package

Opportunities for growth and development

Formación

• Minimum of two years proven and progressive customer service and sales experience preferred.
• Must be flexible, customer-centric, and thrive in a team environment.
• Ability to work in a high-volume, fast-paced environment is required.

Responsabilidades

• Answer inbound telephone inquiries from new potential customers.
• Respond to existing customer service and account queries.
• Recommend products and services to meet customers' needs.

Conocimientos

Customer service experience

Sales experience

Advanced English

Communication skills

Teamwork

Educación

High school diploma or some university studies

Herramientas

Personal computers

Basic software packages

Descripción del empleo

A leading global banking organization is seeking a Bilingual Call Center Agent in Mexico City. In this role, you will handle inbound calls, providing quality service to achieve maximum customer satisfaction. You will respond to customer inquiries, recommend products, and document customer records. The ideal candidate will have at least two years of customer service experience, advanced English proficiency, and be customer-centric. Enjoy a competitive leave package and a supportive work environment.