Bilingual Help Desk Analyst – Onsite IT Support

SoftwareONE; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software company in Mexico City seeks a Bilingual Help Desk Analyst to provide exceptional technical support. This role involves managing incoming support requests, diagnosing hardware and software issues, and maintaining documentation. Candidates should have experience in technical support and be proficient in operating systems. The company offers a thoughtful work culture and opportunities for personal development, as well as benefits for employees and their families.

Servicios

Health policy for you and preferential rate for your family

Economic incentive program for employee referrals

Spaces for leisure and recreation

Formación

• Previous experience in a helpdesk or technical support role.
• Proficient in operating systems: Windows, macOS, Linux.

Responsabilidades

• Provide timely technical support to internal users.
• Manage incoming support requests and prioritize tasks.
• Diagnose issues related to operating systems and hardware.

Conocimientos

Resolving hardware and software issues

Proficient in ticketing systems

Superb communication skills

Strong problem-solving skills

English Level: B2+

Educación

Technician or Professional in Systems Engineering

Herramientas

ServiceNow

JIRA

Descripción del empleo

A leading software company in Mexico City seeks a Bilingual Help Desk Analyst to provide exceptional technical support. This role involves managing incoming support requests, diagnosing hardware and software issues, and maintaining documentation. Candidates should have experience in technical support and be proficient in operating systems. The company offers a thoughtful work culture and opportunities for personal development, as well as benefits for employees and their families.