Bilingual Call Center Supervisor | Coaching & Quality Lead

1840 & Company; Santiago de Querétaro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading BPO firm based in Mexico seeks a Supervisor to manage and coach agents in a Contact Center environment. Responsibilities include reviewing attendance, setting project goals, and ensuring service quality. Ideal candidates should have C1 level English and 2-3 years of supervisory experience. This role offers an hourly wage of $10.20, with a working schedule from Monday to Friday, 8:00 AM to 6:00 PM CST.

Formación

• Minimum 2 to 3 years of experience as a supervisor in a Contact Center.
• C1 English level proficiency is required.

Responsabilidades

• Review team attendance and set goals for alignment with policies.
• Ensure project goals are consistently met; adapt to changing expectations.
• Implement Performance Improvement Plans for underperforming agents.

Conocimientos

C1 English level

Supervisory experience

Descripción del empleo

A leading BPO firm based in Mexico seeks a Supervisor to manage and coach agents in a Contact Center environment. Responsibilities include reviewing attendance, setting project goals, and ensuring service quality. Ideal candidates should have C1 level English and 2-3 years of supervisory experience. This role offers an hourly wage of $10.20, with a working schedule from Monday to Friday, 8:00 AM to 6:00 PM CST.