Bilingual Call Center Representative

Nissan Motor Corporation; Aguascalientes; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive manufacturer is hiring a Bilingual Call Center Representative in Aguascalientes. This role involves managing customer inquiries and maintaining high service standards. The ideal candidate will have strong communication skills, a high school diploma, and a customer-centered approach. Join us to contribute to innovative solutions and career growth within the company.

Servicios

Comprehensive benefits package

Career growth opportunities

Tuition reimbursement programs

Formación

• Fluency in English is mandatory.
• Experience in call center customer service is preferred.
• Willingness to work onsite in Aguascalientes.

Responsabilidades

• Handle inbound calls and resolve inquiries for NMAC/IFS customers.
• Maintain a Quality Standard with an 85% average on calls.
• Utilize tools to resolve customer concerns proactively.

Conocimientos

Customer Focus

Active Listening

Fluent English

Good Grammar

Communication Skills

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Overview

Location(s): Aguascalientes
Job Schedule: Full time Onsite
Education Requirement: High school diploma

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subject
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Qualifications

Required:

• Education requirements: High school diploma
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English (Mandatory)
• MS Office Intermediate
• Active Listening
• Customer Focus
• Good Grammar
• Communication Skills
• Ability to perform work onsite at Aguascalientes

Desired:

• Bachelor's degree is a plus.

What Youll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

Aguascalientes Aguascalientes Mexico