Benefits Specialist - Health, Retirement & Life Plans

PPG; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in benefits management is seeking a Benefits Specialist in Querétaro, Mexico. This position demands delivering exceptional customer service, guiding employees through benefit options, and documenting inquiries efficiently. Candidates should have a high school degree and 2-4 years of experience in a call center environment, preferably in health and welfare benefits. The successful candidate will join a fast-paced team to resolve customer inquiries with professionalism and attention to detail.

Formación

• 2-4 years of experience as a customer service representative in a call center environment.
• 1-2 years of experience in health and welfare, retirement, life insurance, and disability benefits is preferred.
• Ability to deliver high-quality customer service in a professional manner.

Responsabilidades

• Assist U.S. customers in understanding their benefit plans.
• Support customers by problem-solving their inquiries.
• Guide participants through the enrollment process.
• Document all inquiries in the case management tool.
• Conduct ongoing review for continuous improvement.

Conocimientos

Customer service

Problem-solving

Communication

Detail-oriented

Educación

High school degree in HR or equivalent

Descripción del empleo

A leading company in benefits management is seeking a Benefits Specialist in Querétaro, Mexico. This position demands delivering exceptional customer service, guiding employees through benefit options, and documenting inquiries efficiently. Candidates should have a high school degree and 2-4 years of experience in a call center environment, preferably in health and welfare benefits. The successful candidate will join a fast-paced team to resolve customer inquiries with professionalism and attention to detail.