Banking Associate

Top En Español, S. De R.L. De C.V.; Chihuahua; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global corporate banking institution is seeking an Associate in Mexico City. The ideal candidate must have native-level Japanese and advanced English skills along with some experience in financial operations or client service. Responsibilities include acting as a liaison for financial transactions, providing excellent service to clients, and supporting compliance processes. This role offers a comprehensive benefits package including vacation days, various types of insurance, and support for Japanese-native candidates.

Servicios

20 vacation days

25% vacation premium

6 personal days

30 days of Christmas bonus

3,000 MXN monthly food vouchers

life insurance

medical insurance up to 10,000 MXN

visa support for Japanese-native candidates

Formación

• Proficient in native-level Japanese for direct communication.
• Advanced business-level English for client interactions.
• Experience in financial operations or client service is desirable.

Responsabilidades

• Liaise between the relationship manager and clients to ensure timely financial transactions.
• Analyze transactions in coordination with stakeholders.
• Handle account management and prepare documentation.
• Provide high-quality service via various communication channels.
• Support compliance processes and train junior staff.

Conocimientos

Native-level Japanese

Business-level English

Client service

Financial operations

Descripción del empleo

A global corporate banking institution is seeking :

Associate in Mexico City (CDMX)

Work schedule : Monday to Friday, 9 : 00 a.m. to 6 : 00 p.m.

Benefits

20 vacation days, 25% vacation premium, 6 personal days, 30 days of Christmas bonus, 3,000 MXN monthly food vouchers, life insurance, major and minor medical insurance (up to 10,000 MXN), and visa support for Japanese-native candidates.

Requirements

Native-level Japanese (required due to direct communication with headquarters)

Advanced or business-level English

Experience in financial operations, coordination, client service or similar roles is desirable

Main Responsibilities

Act as liaison between the relationship manager, internal departments and clients to ensure accurate and timely execution of financial transactions such as loans, time deposits and foreign exchange operations.

Analyze new transactions, plans, terms and conditions in coordination with all relevant stakeholders.

Coordinate with internal departments and other offices to guarantee proper and timely processing of transactions; anticipate, identify and resolve complex operational issues.

Handle account opening, closing and modifications, and prepare required documentation for system registration.

Provide high-quality service to clients by phone, email, online meetings and in-person meetings; support the relationship manager on complex transactions and additional tasks.

Participate in compliance-related processes and validation of client documentation.

Support the Unit Head and senior team members in training junior staff to ensure they are properly prepared for their responsibilities; assign and review work to ensure accuracy, timeliness and compliance with internal policies and regulatory requirements.

Respond promptly to inquiries from clients and internal departments regarding transactions, policies and procedures; interact with internal and external auditors as needed.

Collaborate with the relationship manager, management and the Unit Head on special projects.

Build and maintain strong relationships with corporate clients.

Promote deposits, FX transactions and loans to clients.

Gather and analyze client information.

Conduct research on client businesses and industries.

Coordinate internal members to meet client needs.

Respond to client inquiries with professionalism and accuracy.

Maintain clear communication with corporate clients in accordance with bank guidelines and applicable regulations.

Develop, structure, propose and negotiate financing solutions for existing and potential clients.

Serve as primary point of contact for assigned clients.

Maintain constant communication and due-diligence follow-up to support the bank’s credit portfolio.

Provide client information, requirements and feedback reports.

Perform KYC processes, assign risk ratings to responsible clients and conduct periodic reviews.

Identify and resolve compliance issues related to client transactions.

Understand applicable banking regulations and elevate any questions to the legal and compliance teams.

Attend all compliance training sessions.

Review and respond to compliance materials and directives as required.

Comply with the institution’s Code of Conduct.