BANAMEX - Infra Intmd Tech Analyst OCM - Officer

PowerToFly; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A prominent technology company located in Ciudad de México is seeking an experienced Infrastructure Intermediate Technology Analyst to assist with LAN/WAN and help desk administration activities. This role involves resolving moderately complex problems, participating in systems testing, and implementing technical solutions. Candidates should have 2-5 years of experience in a Technology Infrastructure role and possess effective communication skills. A university degree is required. Experience with IBM platforms and programming knowledge is an advantage. Competitive salary and benefits offered.

Formación

• 2-5 years of experience in a Technology Infrastructure role.
• Demonstrated knowledge of operational process change and improvement.
• Intermediate English skills.

Responsabilidades

• Resolve moderately complex problems/projects through analysis and technical experience.
• Participate in testing activities including creating and executing basic test scripts.
• Complete control activities and make recommendations for enhancements.
• Collect requirements for hardware acquisition and deployment activities.
• Assist in systems implementation/enhancements.

Conocimientos

Effective written and verbal communication skills

Effective analytic/diagnostic skills

Ability to communicate technical concepts to non-technical audience

Ability to work with virtual and in-person teams

Ability to work under pressure or to a deadline

Educación

Bachelor’s/University degree or equivalent experience

Herramientas

IBM platform knowledge

REXX

COBOL

JCL

Service Now

Virtual Change tools

Descripción del empleo

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities

• Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
• Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
• Collect and organize requirements for hardware acquisition and deployment activities
• Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
• Assist in systems implementation/enhancements and post implementation activities
• Reach solutions through technical experience and precedents
• Exchange ideas and information in a concise and clear manner
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Education

• Bachelor’s/University degree or equivalent experience

Additional Technical Skills

• Conocimiento de plataforma IBM
• Conocimiento en REXX, COBOL, JCL
• Conocimiento intermedio/avanzado en OnDemand: carga de reportes, imágenes, etc.
• Manejo de herramientas service now y virtual change
• Habilidad para identificar errores en jobs
• Inglés intermedio

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