Associate Application Engineer - OneLab

AstraZeneca; Región Centro; Presencial; MXN 732,000 - 1,099,000; Jornada completa

Descripción de la vacante

A global pharmaceutical company is seeking an Associate Application Engineer in Guadalajara to drive digital transformation in lab applications. You will provide essential support and troubleshooting for lab-based applications while collaborating with cross-functional teams. The ideal candidate has 2-4 years of experience in application support, is familiar with ITIL processes, and is proficient in both English and Spanish. This role offers an opportunity to contribute to innovative automation strategies and enhance user experiences.

Formación

• 2-4 years of experience in IT/Application Support, ideally in pharmaceutical or laboratory environments.
• Hands-on experience with Biovia OneLab or willingness to learn.
• Solid understanding of ITIL processes and change control.
• Experience with Generative AI tools for troubleshooting and optimization.
• Basic proficiency in automation (e.g., RPA, scripting, workflow automation).
• Excellent communication skills in English and Spanish.

Responsabilidades

• Provide 2nd-line support for OneLab and lab applications.
• Diagnose and resolve technical issues.
• Assist with application upgrades and maintenance.
• Contribute to RPA, scripting, and workflow automation.
• Partner with users and communicate insights clearly.

Conocimientos

Experience in IT/Application Support

Knowledge of Biovia OneLab

Understanding of ITIL processes

Proficiency in automation

Communication skills in English and Spanish

Collaboration in global teams

Descripción del empleo

Are you ready to drive digital transformation in the lab? Join us as an Associate Application Engineer in Guadalajara and play a pivotal role in supporting and enhancing Biovia OneLab and related lab applications. In this global pharmaceutical environment, you'll help deliver stable, scalable, and user-friendly solutions. Your contributions will focus on performance, stability, and continuous improvement of lab‑based applications. This role offers a unique blend of hands‑on support, intelligent automation, and Generative AI‑assisted troubleshooting to streamline workflows and elevate user experiences. Collaborate with cross‑functional teams across time zones, learn from seasoned engineers, and grow your skills in DevOps and Agile practices. Are you up for the challenge?

Accountabilities

• Application Support: Provide 2nd‑line support for OneLab and lab applications, triaging issues, executing small enhancements, and ensuring compliance with ITIL standards and change control procedures.
• Troubleshooting & Stability: Diagnose and resolve technical issues, leverage GenAI tools to accelerate problem‑solving, and take end‑to‑end ownership through resolution or escalation.
• Upgrades & Maintenance: Assist with application upgrades (major/minor versions, hot fixes), parser migrations, and pipeline integration troubleshooting to maintain smooth data flow.
• Automation & Reliability: Contribute to RPA, scripting, and workflow automation to reduce manual tasks; support backup, restoration, and disaster recovery procedures.
• Stakeholder Collaboration: Partner with users, infrastructure/middleware teams, and 3rd‑party vendors; communicate insights and recommendations clearly and proactively.
• Knowledge & Enablement: Document solutions, share best practices, and help build AI‑assisted training materials and reusable knowledge assets.
• Operational Excellence: Work within DevOps and Agile frameworks, identify opportunities for continuous improvement, and explore emerging GenAI technologies to enhance service delivery.

Essential Skills / Experience

• 2–4 years of experience in IT/Application Support, ideally in pharmaceutical or laboratory environments.
• Hands‑on experience with Biovia OneLab or other lab‑based applications (exposure and willingness to learn are welcome).
• Solid understanding of ITIL processes and change control.
• Experience with or strong interest in Generative AI tools for troubleshooting and optimization.
• Basic proficiency in automation (e.g., RPA, scripting, workflow automation).
• Familiarity with application upgrades, bug fixes, and small enhancements.
• Exposure to pipeline integrations and parser migrations is a plus; willingness to learn is essential.
• Knowledge of backup, restoration, and disaster recovery procedures.
• Excellent communication skills in English and Spanish, with the ability to explain technical topics to non‑technical audiences.
• Flexibility to work with different cultures and time zones; strong collaboration in global, cross‑functional teams.
• Growth mindset: willingness to learn, proactive, and easy to work with.
• Understanding of DevOps and Agile principles; eagerness to deepen skills.

Desirable Skills / Experience

• Experience in mentoring or knowledge sharing.
• Background in AI‑powered analytics for proactive issue detection.
• Experience with vendor coordination and multi‑stakeholder environments.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life‑changing medicines. In‑person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we leverage technology to impact patients' lives directly by developing life‑changing medicines. Our global organization is purpose‑led, pushing the boundaries of science while integrating cutting‑edge digital technology platforms. We empower our teams to innovate, take ownership, and explore new solutions in a dynamic environment. With a commitment to driving cross‑company change, we disrupt the industry by combining scientific expertise with leading technology. Here, you'll find countless opportunities for growth and learning as you contribute to something far bigger.

Please submit your CV in English to be considered for this role. If you’re passionate about learning, enjoy collaborating across cultures and time zones, and want to make an impact in modern laboratory support, we’d like to hear from you.

Ready to make a meaningful impact? Apply now to join our team!

Date Posted 27‑Nov‑2025

Closing Date 09‑Dec‑2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.