Asesor / Homeoffice

Hirelatam; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading recruitment agency seeks a Remote Implementation Advisor responsible for driving successful software implementation and customer satisfaction. You will develop project plans and communicate effectively with clients, ensuring successful adoption of the software. Candidates should have an associate degree or equivalent work experience, along with a minimum of 2 years in customer success or software consulting. This full-time position offers the flexibility of remote work from Mexico.

Formación

• Minimum 2 years of customer success/software implementation experience.
• Experience with HighLevel or similar vertical solutions is preferred.
• Ability to produce high-quality documents and SOPs.

Responsabilidades

• Develop and execute implementation project plans.
• Communicate effectively with customers and maintain rapport.
• Drive consulting milestones and ensure project delivery.

Conocimientos

Customer success

Software implementation

Change management

MS Office Suite

Technical support

Educación

Associate degree or equivalent work experience

Herramientas

HighLevel

Internet applications

Descripción del empleo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies.

Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title : Remote Implementation Advisor (100% Work From Home)Location : Remote from MexicoPosition Type : Full-timeSchedule : Monday-Friday, business hours Mexico TimeOur client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

They are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond.

The company processes over 15 billion API hits and handles more than 2.5 billion message events every day.

Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.As an Implementation Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology.

The Advisor utilizes their expertise in business process / change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software.

Develop, coordinate, and execute implementation / upgrade / conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.Design, create and manage applications, and software integration / migration deployments.Implementation services are delivered within scope or manage any changes in project scope, plans.Communicate a passion for customer success with a team player attitude.Renewals and net promoter scores).

Conduct analysis of approved customer content and create a transition plan or migration plan.Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.Actively lead the consulting engagement throughout the implementation.Handle basic support requests during the implementation phase.Develop a strong rapport with new accounts to ensure they are enthusiastic about the company and set up for long-term success.Maintain product knowledge and consistent education.Cross-training with other success functions.Associate degree or equivalent work experience and a minimum of two years of Customer success / software implementation / consulting experience or technical support.

~2-3 years of experience using HighLevel or other similar vertical solutions.

~ Strong understanding and proficiency in software solutions and professional service offerings.

~2+ years of customer consulting work experience preferred.

~Experience in managing a diverse group and training each according to company standards.

~ Ability to produce high-quality documents, SOP's and customer journey Playbooks.

~ Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability