Analyst Corporate

Kroll; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global risk management firm in Mexico seeks a skilled communicator for their Brand Protection Team. The successful candidate will monitor online content, assess reputational risks, and write alerts to clients during crises. They must possess strong writing skills, the ability to make independent decisions, and a passion for data analysis. Experience in crisis management or a related field is essential, along with an understanding of social media dynamics. This role requires flexibility in work hours including weekends.

Formación

• 1+ years experience in an intelligence environment or crisis management.
• Experience working in a 24/7, multi-national team is desirable.
• Knowledge in social media risk intelligence.

Responsabilidades

• Monitor online content for reputational risks.
• Write precise alerts for identified crises.
• Communicate significant risks to management.

Conocimientos

Strong writing and editing skills

Effective communication

Independent decision making

Problem-solving

Data analysis interest

Flexibility

Knowledge sharing

Experience in intelligence environment

Descripción del empleo

Are you a naturally inquisitive individual who would like to work alongside some of the world's biggest brands? If so, Resolver could be the perfect place for that next step in your career.

Resolver has welcomed a breadth of new clients and sectors in the last 12 months, so we have a rare opportunity to add a talented and committed individual to our Brand Protection Team. Our risk intelligence graph has redefined the way companies identify and mitigate risk. Alongside some of the most skilled analysts in the world, you will always be the first to know and first to act, providing our clients with real time data on the reputational risks they face online.

Successful candidates will have a background in one or more of those areas but to help you be truly successful Resolver will provide extensive training and support from our subject matter experts and best-in-class analyst team. We require full flexibility around working hours including weekends. Shift pattern will be discussed at interview.

Desired Qualities and Skills

• Strong writing and editing skills, particularly writing concise, short-form items and reviewing for bias, word choice, and factual accuracy
• You will be a skilled communicator, who is able to articulate clearly and concisely in verbal and written forms. You will confidently present your ideas in person or over text-based mediums like Slack and video conferencing like Google Meets/Hangouts and be a role model to staff and colleagues
• Comfortable making independent decisions and demonstrate the ability to correctly prioritise across competing tasks according to team goals
• You will be working on critical and high-risk content so you’ll need to be a natural problem-solver who can prioritise and identify problems and make quick, sound decisions
• Flexibility is key, as is a keen interest in data analysis and exploitation
• You’ll also have a passion for learning, as well as an interest in world affairs, and equally you’ll enjoy sharing your knowledge with the wider teams
• You will be an excellent communicator
• 1 years experience working in an intelligence environment and/or in communications crisis management or equivalent professional experience in a related field, such as online trust and safety, brand or social media management

Key Responsibilities

• Monitoring clients online content and assessing the need to send an alert where a reputational risk is identified
• Understanding the risk landscape for all of our individual clients and reviewing data in line with their requirements
• Efficiently and precisely writing alerts to send to clients when a crisis is identified
• Understanding violative content and making a decision to action said content when it is posted on a clients page
• Communicating with your line manager and colleagues when a significant risk is identified

Essential qualifications, experience and competencies

• Experience of working within a 24/7, multi-national team is highly desirable
• Knowledge and experience in a social media risk intelligence environment
• Current knowledge and expertise of the risks impacting brand reputation
• The successful candidate will demonstrate experience of delivery through staff and stakeholders
• Previous direct client facing experience and customer management experience is essential
• Well adept at analysing and manipulating large data sets to condense into a meaningful written output is desirable