Agente de Servicio al Cliente Bilingüe (m/f/d)

FlixBus; Monterrey; Híbrido; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading transportation company in Monterrey is seeking a Bilingual Customer Service Representative to manage bus service operations and respond to customer inquiries. The ideal candidate has at least 2 years of call center experience, preferably in transportation or emergency response, and is fluent in English, with additional language skills a plus. This role offers competitive pay, a hybrid work model, and opportunities for growth and development. Join us to contribute to innovative travel solutions!

Servicios

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Formación

• Minimum of 2 years' experience in call center, preferably in transportation or emergency response.
• Ability to work non-traditional hours in a 24/7 operation.
• Proficient in listening and understanding diverse needs.

Responsabilidades

• Manage traffic situations for bus service and inform passengers about issues.
• Assist in resolving concerns from drivers and customers.
• Optimize operational processes for service quality.

Conocimientos

Flexibility

Effective listening

Decision making

Adaptability to new technology

Fluency in English

Fluency in additional languages (French, Spanish, etc.)

Educación

High school diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

To support our ambitious growth in the US, we are now looking to fill the exciting role of Bilingual Customer Service Representative at our internal Call Center in our Monterrey, Mexico office!

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
• Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns • Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to guarantee the quality of our services
• Coordinate personnel responsibilities and vehicle deployment in case of any changes
• Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers.)
• Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
• Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas

About You

• High school diploma plus at least two (2) years’ professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
• Flexibility and ability to work non-traditional hours (our operation is 24/7)
• Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
• Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
• Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
• Fluent in English, fluency in other languages including French, Spanish, Cantonese and/or Mandarin huge plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

Apply now

Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on "I do not wish to answer." Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.