Adoption Specialist

Restaurant365; Pachuca; Presencial; MXN 365,000 - 549,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking an Adoption Specialist in Pachuca, Mexico. This entry-level role focuses on guiding SMB customers through onboarding and maximizing their use of the platform. You’ll conduct training sessions, manage customer interactions, and track success metrics. Ideal candidates will have 2+ years of B2B experience, strong communication skills, and fluency in English. Join us to help customers achieve their business goals through technology.

Formación

• 2+ years of experience in Customer Success or related fields.
• Ability to manage a high volume of accounts in a fast-paced environment.
• Experience conducting virtual meetings effectively.

Responsabilidades

• Guide SMB customers through the adoption and onboarding process.
• Conduct training sessions and webinars to help customers.
• Track customer health and adoption metrics for improvements.

Conocimientos

B2B customer-facing experience

Excellent communication skills

Presentation skills

Interpersonal skills

Organizational skills

Fluency in English

Herramientas

Salesforce

Gainsight

HubSpot

Intercom

Descripción del empleo

As an Adoption Specialist, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement.

This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology.

How you'll add value:

• Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.
• Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform.
• Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365.
• Use customer data and engagement metrics to identify at‑risk accounts or untapped opportunities for adoption improvement.
• Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high‑quality customer experiences.
• Manage multiple customer interactions efficiently through digital channels such as email, chat, and video.
• Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement.
• Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes.
• Other duties as assigned.

What you'll need to be successful in this role:

• 2+ years of B2B customer‑facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company.
• Excellent communication, presentation, and interpersonal skills with a strong customer‑first mindset.
• Confident conducting virtual meetings and presenting to customers 1:1 or in small groups.
• Strong organizational skills and ability to manage a high volume of accounts in a fast‑paced environment.
• Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus.
• Professional fluency in English required (verbal and written).
• Based in Mexico.