ACTIVITIES MANAGER

Marriott Vacations Worldwide; Ciudad de México; Presencial; MXN 548,000 - 915,000; Jornada completa

Descripción de la vacante

A leading global hospitality company located in Mexico seeks an Activities Manager to oversee staffing, training, and event coordination. The successful candidate will ensure a high level of guest satisfaction by managing the activities department, staying informed about daily events, and providing excellent customer service. The role requires a high school diploma and 3 years of relevant experience. This position demands weekend and holiday availability and aims to create a productive work environment.

Formación

• 3 years experience in recreation or health club operations.
• Ability to ensure staff is knowledgeable about property facilities.
• Experience in managing departmental budgets.

Responsabilidades

• Responsible for staffing and training the activities department.
• Ensures adherence to corporate and local procedures.
• Maintains knowledge of daily events and property facilities.
• Monitors various guest experiences and directs concierge services.
• Manages departmental budgets and expenses.
• Provides coaching and employee support to build a productive team.
• Delivers excellent customer service and addresses guest needs.

Conocimientos

Staff training

Event coordination

Budget management

Customer service

Educación

High school diploma or GED

Descripción del empleo

JOB SUMMARY

ACTIVITIES MANAGER

Responsible for staffing and training for Activities Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Shift: 1st/2nd; must be available to work weekends and holidays.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms and front desk operations.
• Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas as resort activities desk, gym, Inspiration Center, F&B areas, pools and resort activities office.

Managing Departmental Budgets

• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log and invoices.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Determines guest's needs and strives to meet these needs.
• Handles guest problems and complaints effectively.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.